Treasury Management Technical Support Representative

REFERENCE CODE: SPMOT07001_3181 LOCATION: Hazelwood Treasury Management Technical Support Representative Our Most Valuable Asset? Our People. Dollars and cents aren't our only focus. At First Bank, we're about people. The type of people who are talented, responsible and seek rewarding careers. We encourage our employees to help us build a productive atmosphere of both personal and corporate growth. The result? Outstanding career paths for our employees; the best possible service for our customers; and a strong financial institution that represents trust, dignity and integrity.Why First Bank?· We’re not for sale! We’ve been First Bank since 1910 and we’re going to stay that way· We trust our employees to achieve great things and we will work with you to develop your professional career· We empower employees, fostering an entrepreneurial spirit that embraces self-responsibility without the pitfalls of micro-managementAlthough we're the largest family owned bank in the nation, over $9 billion in assets, we’d like to be better known as your friendly bank down the street. The First Bank team is made up of the people who make up our community. Become a part of our dynamic and growing company and make an impact in the following role:Treasury Management Technical Support RepresentativeIn this dynamic role your primary responsibility will be to ensure the smooth start-up and daily operation of all products and services involving electronic communication to/from the bank, software installation, Internet access and other technical aspects. This may include, but is not limited to image lockbox processing, account reconciliation (including positive pay), remote deposit, ACH, wire transfer and online banking services. Tasks will vary depending on the products and services involved. Be part of an entrepreneurial environment! Your additional responsibilities will be: installing and configuring computer systems and software applications; talking clients through a series of actions - either in-person or over the telephone – to resolve problems; troubleshooting problems and diagnosing and solving hardware/software faults; assisting customers with any equipment replacement issues; assisting Product Management with development of appropriate support documentation, including procedural documentation; supporting new applications, including assistance with internal/external training assisting TMS Customer Support with setting up new users; testing/evaluating new payment systems technology; Work directly with Commercial Product Management on development of customized online banking reports; Operations on daily issues related to the more technical TMS products and services; IT on testing data communication files to/from the Bank; TMS Sales in support of their customers and their marketing efforts; TMS Customer support to assist with more complex implementation and customer servicing issuesOur People are First Bank’s most valuable asset. Required assets to perform this position successfully are: Bachelors Degree/Associates Degree – preferred or equivalent work experience/certification. Minimum of one-year experience in a client facing call center, help desk or technical support environment or equivalent consulting experience. 2-3 years experience in banking, preferably in treasury management, bank operations or IT, or equivalent combination of training and/or experience. Experience in a self-directed work environment. Demonstrated ability to research and resolve problems using a variety of resources and tools. Knowledge of back-office banking operations, payment systems and related services preferred.We are searching for successful people with expertise in the following skills: prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels handling of all tasks through to completion; interfacing effectively with third parties service providers/vendors, as needed; strong inter-personal skills enabling effective collaboration with internal areas to resolve client issues ability to contribute to a knowledge-base that will help improve the effectiveness of TMS service delivery strong analytical skills on issues related to software functionality, application setup, database management, data analysis, operating system configuration, or third-party products excellent communications, responsive follow-thru, and advocacy for client issues within internal Bank departmentsThis position would be based in St. Louis and play an integral role in the success of the rest of the Treasury Management Services team. The position would report directly to the manager of Treasury Management Services Customer Support.Join the First Bank team. We are growing and invite you to become part of our exciting growth! Apply today!EOE M/F/D/VJob Level: 1-3 years