Unit Manager - Hazard Operations

JOB DESCRIPTION: Plan, organizes, leads, controls and coordinates the day-today activities of associates involved in providing services in the area of hazard outsourcing. This Unit is responsible for processing new loans in regards to renewals, maintenance, reinstatements, binders, applications, substitutions and cancellation. ESSENTIAL FUNCTIONS: Participates in the development of short- and long- term goals and plans for the Exceptions Processing Work Group Participates in the administration and monitoring of designated parts of an operational budget, which may include payroll tracking and managing staffing levels Communicate approved policies and procedures to work group and ensures compliance Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes. Effectively communicates with the Operations Manager to inform of all necessary information regarding associates, homeowners, and clients Hires, develops, evaluates, and (when necessary) disciplines and terminates personnel or makes authoritative recommendations in such matters Participates in developing functional-specific orientation and training programs for work group and establishes standards for effective job performance - - evaluates associates according to such standards Demonstrates the ability to coordinate the workflow of the assigned unit. Ensures work is distributed appropriately and that client standards are met on a daily, weekly and monthly basis Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for the work group Provides ongoing coaching and direction to the associates while creating an environment which encourages teamwork, commitment, increased productivity and superior quality Works with other members of management to develop and implement process improvements Maintains records related to work group performance, attendance, etc. Prepares or assists in the preparation of reports Responsible for participating in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Center Receives and investigates all complaints concerning the work group and its personnel; takes corrective or disciplinary action and/or prepares replyDISCLAIMER: This description provides the minimum qualification of this position, but does not necessarily include every responsibility, requirement, skill, or working condition associated with the job. While this description is intended to accurately reflect the current job, management will review the job, as needed, and may require that different tasks be performed, depending on the circumstances in the workplace. EDUCATION:  Associate's Degree and/or equivalent work experience required. EXPERIENCE:  Two to three years of supervisory experience required. Experience in mortgage servicing, customer service or hazard insurance processing desirable. KNOWLEDGE: Excellent verbal and written communication skills An understanding of human resource policies and procedures Working knowledge of legacy servicing systems such as Alltel or SmartFlow General knowledge of mortgage servicing and regulatory and compliance procedures Knowledge in hazard insurance processing techniques and proceduresMENTAL DEMANDS: Ability to maintain concentration in the face of frequent interruptions Ability to work under deadlines to meet client compliance goals/standards Ability to think creatively and solve problems Ability to work on multiple projects simultaneously Ability to make quick decisions based on incomplete information Ability to effectively manage a large multicultural, diverse group Ability to analyze workflow and implement process improvements Ability to motivate associates in a demanding environment Ability to pay close attention to detail Ability to deal with clients under adverse circumstances Ability to listen effectively Additional Information Position Type: Full Time, Employee Ref Code: 15628 Email this job to a friend "Assurant Specialty Property is an organization of high achievers. We strive to promote growth both within our organization and externally, for our clients. With our focus on leadership based on values of integrity, change, urgency and excellence, I am confident that we will continue as an industry leader and a trusted partner to our clients. " Gene Mergelmeyer, President, Assurant Specialty Property