Unit Manager - Open Items 9:00AM - 6:00PM (M-F)

JOB DESCRIPTIONPlans, organizes, leads, controls and coordinates the day-to-day activities of associates involved in providing services in the area of hazard outsourcing. This Unit is responsible for obtaining renewal information on expiring items via outbound calls.  ESSENTIAL FUNCTIONS Participates in the development of short- and long- term goals and plans for the Processing work group.  Ensures associates have suitable workspace, equipment, and reference material and office supplies to effectively perform their job function. Participates in the administration and monitoring of designated parts of an operational budget, which may include payroll tracking and managing staffing levels. Communicates approved policies and procedures to work group and ensures compliance.  Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes. Effectively communicates with the Operations Managers so that they are informed of all necessary information regarding the associates, homeowners and clients. Hires, develops, evaluates, and (when necessary) disciplines and terminates personnel or makes authoritatively recommendation in such matters.  Demonstrates the ability to coordinate the workflow of the assigned unit. Ensures work is distributed appropriately and that client standards are met on a daily, weekly and monthly basis. Must maintain the accuracy of client performance reports. Coordinates the consistent and accurate application of client directed business rules with assistance and monitoring from Team Leads in department. Resolves complex interpretations with other members of management and/or the client. Responsible for the development, implementation, documentation, and monitoring of an ongoing quality assurance program for the work group. Ensures compliance with regulatory agency guidelines and standards. Provides ongoing coaching and direction to the associates while creating an environment which encourages teamwork, commitment, increased productivity and superior quality. Works with other members of management and/or other key associates to develop and implement process improvements. Maintains records related to work group performance, attendance, expenditures, and etc.  Prepares or assists in the preparation of related reports.  May conduct or participate in the analyses and resolution of operational problems. Specific records/reports requirements include daily associate production reports, timesheets, annual reviews and tracking of temporary associate performance. Responsible for participating in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the Center, and to provide an opportunity to implement any necessary procedure changes. Receives and investigates all complaints concerning the work group and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and/or prepares reply.DISCLAIMERThis description does not necessarily include every responsibility, requirement, skill, or working condition associated with the job.  While this description is intended to accurately reflect the current job, management will review the job, as needed, and may require that different tasks be performed, depending on circumstances in the workplace. KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED (Minimum Level Necessary) Education: Associate’s degree and/or equivalent work experience is required. Experience: Two to three years of supervisory experience required. Experience in mortgage servicing, customer service or hazard insurance processing is desirable. Knowledge: Excellent verbal and written communication skills. An understanding of human resource policies and procedures. Working knowledge of legacy servicing systems such as Fidelity. General knowledge of mortgage servicing and regulatory and compliance procedures. Hazard insurance processing techniques and procedures. Property insurance products including ASG lender placed products. Assurant Specialty Property businesses are leading providers of creditor-placed homeowners insurance, collateral protection programs and related outsourcing services. They develop, underwrite, market and administer specialty property and personal lines of insurance through collaborative relationships with leading home mortgage companies, manufactured home builders and dealers, auto finance companies, property management companies and managing general agents. Assurant Specialty Property serves clients and their customers in all 50 states and the District of Columbia.Assurant Specialty Property is part of Assurant, a premier provider of specialized insurance products and related services in North America and selected international markets. Its four key businesses - Assurant Solutions; Assurant Specialty Property; Assurant Health; and Assurant Employee Benefits - partner with clients who are leaders in their industries and who have built leadership positions in a number of specialty insurance market segments worldwide. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $25 billion in assets and $7 billion in annual revenue. www.assurant.com Additional Information Position Type: Full Time, Employee Ref Code: 15475 Email this job to a friend "At Assurant Solutions, we have the best team on the field. Our commitment to our core values and passion for what we do creates a productive, caring and rewarding environment. Our associates know that by working together, we can accomplish so much more … for our clients, our company and for each other." Craig Lemasters, President & CEO, Assurant Solutions