Account Manager - Pacific NW

DDS Position Responsibilities

Provides sales and technical support for our HTS and MLD product line in the Pacific North West area. In the ever changing, competitive landscape of the reagent business, this role in the NW USA  area is critical to our success of the HTS and MLD reagent business.  This role provides technical expertise at the customer interface at key biotech, academic and pharmaceutical accounts as well as to two Account Managers/Reagent Sales Specialists

This person is the regional champion devoted to building Perkin Elmer Life Sciences sales of their assay and instrument platforms to the Drug Discovery market, focusing the HTS segment, with forecast responsibility for the assay platforms.  A majority of the time will include meeting with customers to discuss, sell, and support at a highly technical level.

Demonstrate leadership in driving our business results in assigned geography through active partnership in sales and marketing efforts.  This includes thorough pre- and post-sale customer support, and application feasibility and testing.

Provide Pre-Sales Support for HTS Products.  Form an understanding of what the customer is trying to accomplish, work in partnership with sales team to demonstrate product capabilities and applicability to the customer and their application needs.  Provide application driven answers and tools for customer and/or sales as requested or required.  Further the sales process and help close orders through frequent interaction with the sales professionals.

Provide Post-Sales Support for HTS products. Ensure successful implementation by remaining engaged with the customer and sales teams. Provide problem diagnosis and assist in the elimination of start-up issues. 

Provide Technical Expertise Act as the technical focal point to communicate regulations, trends, etc. Answer complex questions regarding PerkinElmer capabilities in customer specific applications. (FDA, EPA, local, industry issues, etc.)  Work closely with field management and business units to coordinate activities aimed at promoting and growing the custom synthesis business. 

Deliver Field Training.  Provide leadership in educating sales team members on technologies and customer applications and the interaction of drug discovery applications.  Proactively train sales people and help develop sales tools aimed at promoting PerkinElmer products and facilitating sales.

Deliver Presentations to Customers.  From an understanding of the account, prepare and deliver an account driven, sales oriented presentations and seminars that speak to the customers business needs and applications and positions our products as solutions to meeting those needs.