Customer Representative (RCRP-WI 04.07.08)

For more than 100 years, GENCO has been providing distribution,fulfillment, transportation and return center service technologies to many of the world's largest retailers and manufacturers. GENCO operates more than 100 facilities throughout North America and supports over 100 logistics software installations around the world. GENCO currently employs more than 6000 teammates, manages over 30 million square feet of facility space and processes billions of dollars worth of product annually. Our experience and performance history demonstrate a clear understanding of our customers' needs and our ability to provide the level of quality service that they expect.Description


GENCO has an immediate opening for an experienced Customer Representative at our Capital Returns operation in Milwaukee, WI. Capital Returns is the leader in pharmaceutical return good processing. The Customer Representative is responsible for providing customers with quality service to bring resolution to issues.

The Customer Representative is responsible for:
Responding to customer inquiries promptly, identifying issues and concerns, and providing appropriate solutions.Contacting customers to resolve issues related to missing or invalid data or discrepancies with returned product.Resolving routine reconciliation issues and researching shipment discrepancies.Improving individual performance by focusing on process and procedure improvements within position.Creating and presenting quarterly business reviews for clients.

Required Skills


The successful candidate will have:
Associates degree or two (2) plus years customer service experience, or equivalent combination of education and experience required.Sense of urgency, attention to detail and ability to prioritize required.Excellent verbal and written communication skills.Proficiency with MS Office applications.

Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=258197&company_id=15600&jobboardid=24GENCO offers excellent benefits including health, dental, vision, company paid life insurance, 401K(RRSP in Canada) with company contributions, tuition reimbursement, paid vacation during the first year, and the opportunity for personal and professional growth.GENCO is an Equal Opportunity Employer.