Customer Service Assistant

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Customer Service Assistant Summary: Performs customer service, purchasing, and administrative transactions for the client services department. Essential Duties and Responsibilities:• Maintains revenue documents on clients, and assists clients with billing issues. • Prepares and files purchase orders. • Places orders for supplies for the department, obtains pricing from vendors, sets up accounts, processes invoices received from vendors for payment. • Ensures charges are billed to correct contract and job task, and maintains vendor files. • Answers the main phone line for the department and assists clients with requests. • Assists with special projects, reports, and meeting preparation. • Orders all materials and equipment for the operational areas. Obtains pricing, sets up accounts with vendors, and prepares purchase orders. Monitors for duplicate purchases. • Processes invoices from vendors, assigns & allocates charges among accounts and job tasks, and maintains vendor files. • Receive client requests via phone, email, or fax and distribute to the correct department for execution.  Maintain a tracking database to ensure requests are completed. • Assist with the preparation of invoices for commercial clients. • Maintains the client database. • Answers general phone and assists customers with problems/requests. • Assist with initiating customer complaints. • Escalates inquiries as needed. • Tracks response times for the Client Services Group. • Triages calls and assigns to proper support personnel. • Prepares reports (e.g. activity, status, client, invoice, purchasing, sales, etc.). Edits and updates documents, databases, presentations, spreadsheets, and other files.Qualifications:      Education/ Experience: High School graduate; a college undergraduate degree is desirable.  At least 1 year of administrative experience.     Certificates and/ or Licenses: None     Supervisory Responsibility: None     Internal and External Contacts: Internal contacts with all levels of employees, External contacts with vendors and clients, as needed.  Ability and/or Skills: 1. Must be detail-oriented, organized, and able to handle multiple job tasks in an accurate and timely manner. 2. Must have excellent typing skills. 3. Customer – centered. 4. Excellent writing and oral communication skills in English. 5. Excellent team working and interpersonal skills. 6. Strong working knowledge of Microsoft Word, Excel, Outlook, Power Point, and Access applications. 7. Strong working knowledge of administrative functions.     Physical Demands: 1. Must be able to sit at a computer keyboard and type for up to 6 hours per day. 2. Must be able to lift and carry up to 10 pounds occasionally.  3. Must be able to bend, stoop, and reach for objects occasionally.  4. Adequate hearing acuity is required to accomplish the essential job tasks and/or may be achieved with the use of assistive devices.     Work Schedule: Monday – Friday, 8am – 5pm (core hours)Education: High School/GEDJob Level: Experienced