Customer Service Complaint Analyst

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Customer Service Complaint Analyst We are seeking someone to join our team and be responsible for review and management of all new or existing department complaints and the reports associated for the Customer Service department.   Position Highlights:   -  Maintain monthly Trend, Follow-up for all service complaints; assess and document the root cause of complaints for all service related issues for Customer Service and as assigned by all departments.-  Complete, distribute, and monitor the unallocated report for customer notification of backorders.-  Collect, analyze, interpret, and summarize data in preparation for generation of statistical and analytical reports. -  Create departmental standing order reports; distribute to appropriate Customer Service Representative for customer notification. Skills, Education and Experience Qualifications:   -  High School diploma or equivalent.  -  Minimum 3 years inbound call center/customer service experience.  -  Proficient in Word, Outlook and Excel.-  Good communication, writing and problem-solving skills.-  Basic math knowledge.Education: High School/GEDJob Level: Experienced