Customer Service Representative (Export)

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Customer Service Representative (Export) Position Responsibilities:Coordinate the processing of customer orders through order entry and delivery via inbound/outbound telephone calls, email and fax media. Provide information to inquiries received from current and prospective customers. Enter orders into computer system. Provide and document information regarding orders, products and inquiries. Enter price adjustment and return authorization credits into computer system. Issue product pick-ups. Deliver world class service to Thermo Fisher Scientific Customers. Special projects as required. Provide back up to receptionist/switchboard as needed.Qualifications:The position requires a High school diploma or GED.  An Associate/Bachelor degree is preferred. Excellent problem solving, written and verbal skills and attention to detail are required.  Previous Inbound Call Center experience in a manufacturing or financial environment is preferred. The preferred candidate will be proficient in Microsoft Office Suite, Outlook, and JDE or other ERP/CRM systems, self motivated and an effective team player. Ability to work any shift as needed within 7:00am-8:00pm.  The physical requirements include the ability to sit for long periods of time, and perform extensive typing. Education: High School/GEDJob Level: Entry Level