DIRECTOR OF LAB OPERATIONS

Director of Lab Operations

Job Summary

Ensures the overall success of the Reference Laboratories operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, Human Resources and IT.

 

Job Accountabilities

1. Oversees/manages the budget and productivity measurements of reference laboratories business operations.





2. Coordinates/attends Supervisor/Lab Manager meetings to communicate and develop administrative policies/procedures, morale booster program for lab personnel, and monitor set up/report schedule, weekend coverage, client services, safety coverage, etc.



3. Works with Human Resources in the areas of personnel hiring, policies and procedure changes, and workman’s compensation issues.



4. Ensures open and timely communication between laboratories, Specimen Management, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.



5.  Management of administrative assistants.



6.  Monitors turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays.  Works with managers and supervisors to establish preventive measures for delayed reports.  Works with Information Technology for changes in software and coordinate lab requirements.



7.  Coordinates Quality Assurance activities by reviewing quality measure and survey reports.  Coordinates customer driven quality activities in reference laboratory operations and Specimen Management.



8.  Provides/collects information from the labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.



9.  Ensures coordination and implementation of standardization initiatives within the Hospital Services labs and other Quest Diagnostics BU’s.

10.  Provides operational support for internalizing new assays/methods validated by R & D.

 

Job Requirements

1. Bachelor’s degree required.



2. California Clinical Laboratory Scientist (CLS) or limited CLS license is required.



3. Advanced degree in Life Sciences and Business desirable.



4. Requires a minimum of ten (10) years’ progressive laboratory experience with at least five (5) years  of demonstrated leadership and management responsibilities.



5. Strong communications skills, both written and oral, in order to sell ideas and concepts to peers and upper-level management.



6. Certified Black Belt or Green Belt preferred.

 

Essential to successfully recruiting top talent, Quest Diagnostics offers an excellent comprehensive benefits package:

 401k PlanEmployee Stock Purchase Plan (ESPP)5 Medical Plan OptionsDental Plan Educational AssistanceGoalsharingEmployee DiscountsAggressive Time of With Pay plan (TOP)

Apply directly at www.questdiagnostics.com to req# L61790.