Director, Customer Development - (Job Number: 0800378)

US-FL-Gainesville/Jacksonville/Ocala Status: Full Time, Employee Job Category: Marketing/Product Reference Code: 698955 Director, Customer Development - (Job Number: 0800378) Description Vistakon, a division Johnson & Johnson Vision Care, Inc. is currently recruiting for a Director, Customer Development located in Jacksonville, Florida. VISTAKON, a division of Johnson & Johnson Vision Care, Inc. manufactures ACUVUE brand contact lenses-the world's first soft disposable contact lens. Headquartered in Jacksonville, Florida, VISTAKON, a division of Johnson & Johnson Vision Care, is a worldwide company with operations in the United States, Japan, Latin America, Asia-Pacific and Europe/Middle East/Africa regions. Research, innovation and new-product development are the focus of our organization. Since we introduced soft disposable contact lenses in 1988, no other manufacturer has matched the aggressive expansion of our wide-ranging ACUVUE family of products. Our associates around the world are committed to expanding the ACUVUE brand, and fortifying our position as the worldwide leader in the contact lens industry. The qualified candidate will be responsible for engaging the organization to purposefully manage the customer experience for the "Doctor" Customer to drive revenue and profit growth. This individual will also provide a persistent focus on the customer for the entire company. Provide the strategic direction, voice of customer, and customer requirements for creating a positive Customer experience. Develop breakthrough Customer insights, and identify & prioritize opportunities to improve the Customer Experience. Drive the organization to work together to create unified and optimum outputs to customers. Establish, Track, & Monitor Customer Focused Metrics. Influences cross-functional agreement on what and how to deliver the greatest value to the customer. Develop and execute a communication strategy both internally and externally. Own "Ease of Doing Business" Strategy. Work on cross functional task forces such as: Business Plan Development, Professional Strategy, Employee Engagement, and other Sales & Marketing initiatives. Bachelor's degree required. At least 10 years business experience required. A minimum of 3 years experience managing the customer experience for a large organization required. Proven track record of improving the customer experience required. Demonstrated ability to lead and influence cross-functional programs required. Strong analytical (data mining) skills required. Process Excellence experience preferred. People Development and Leadership Skills required. Budget Management, both Promotional and SG&A preferred. Effective Presentation skills required. Up to 30% domestic/international travel required. Apply Now