Field Assurance Representative/Sr. Field Assurance Representative

This position is responsible for providing assistance relative to the Manager, Field Assurance & Quality in handling customer complaints in compliance with Davol procedures, Corporate Guidelines and Federal Regulations.

Function as a primary contact for Davol Surgical Customers and Sales Representatives registering product complaints.
Receive and answer customer complaints on all Davol Surgical products.
Assist with documenting and entering all complaints received in the complaint database system assuring accurate documentation is entered.
Assess complaint investigations for adequacy and completeness.
Compile complaint acknowledgement letters to the customer as appropriate.
Assist with reviewing Medical Records when received
Function as an internal contact between Davol Field Assurance and Customer Service Department.
Initiate contact with Customers, Sales Representatives and other Bard Divisions regarding complaint information and the return of product for evaluation.
Follow-up on outstanding complaints sent to evaluators
Use product knowledge to evaluate potential product complaint trends on a daily basis and inform the Manager, Field Assurance if a trend is developing.
Prepare MDR and Vigilance determinations and the reporting of such.
Act with highest degree of integrity and confidentiality.
Special projects as assigned.

Bachelor's Degree required in technical field – Nursing, Engineering, Science or equivalent experience.
Three to five years experience in Complaint Handling MDR in medical device environment, medical operating room or lab tech experience.
Experience with bio-hazard management/contamination control preferred.
Ability to handle multiple tasks in an organized/efficient manner and maintain good composure in stressful situations.
Extremely articulate in oral communications. Excellent writing skills. Good interpersonal skills including ability to interact with high degree of diplomacy.
Solid computer skills.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=502685-3-83