Field Service Engineer - North America, East Coast

Field Service Engineer - North America, East Coast
Job Code: 2008-07-MON



Fluidigm Corporation, an innovator in the microfluidic market, is dedicated to delivering the promise of microfluidics through the commercialization of complete and enabling microfluidic systems that impact mission critical objectives within life science research. Fluidigm uses a proprietary process known as Multi-Layer Soft Lithography to fabricate Integrated Fluidic Circuits. We are currently looking for a highly motivated professional to join our team.



Fluidigm Corporation develops and manufactures complete systems based on its patented microfluidic valve technology that revolutionizes life-science research. Fluidigm’s product portfolio includes application specialization in gene expression, genotyping, and protein crystallization. Based in South San Francisco, Fluidigm offers an exciting, collegial working environment with excellent compensation and benefits, including pre-IPO stock options. For more information, please visit our web site at www.fluidigm.com



The Field Service Engineer supports Fluidigm’s customer base on instrumentation, software, and application issues. Activities include system installations, service visits, customer training and phone support. He or she must be able to troubleshoot complex problems within an operational interplay of software, hardware, or chemistry. He or she must be committed to total customer satisfaction while demonstrating excellent interpersonal skills and professionalism. A team player is essential as this position is expected to have a great degree of overlap with various interdisciplinary groups within the organization. The field service engineer performs a variety of tasks on a day to day basis and works under general supervision.

Essential Duties: Maintains and services all instrumentation across Fluidigm’s product lines including electrical/mechanical hardware plus control, analysis, and diagnostic software. Develops proficiency in Fluidigm’s application suite in order to instruct and support customer base on gene expression, digital PCR, and genotyping techniques. Owns communication between customer base and Fluidigm’s Manufacturing, Quality, and R&D groups as necessary to fulfill the requirements of the position. Troubleshoots and reports on field issues at both a system and component level. Identifies areas for product improvement and communicates accordingly. Creates service related procedures and documents. Travel is routinely required on both a scheduled and unscheduled basis.

Minimum desired qualifications: (experience, skills, education etc.)A Bachelor’s degree and 3+ years experience with Life Science instrumentation, protocols, and applications. Proven expertise in employing methods to identify the root cause and subsequent corrective action among various hardware and software issues. Substantial experience with electrical, mechanical, and/or Windows based systems. Ability to present a professional demeanor to our customers at all times. Relevant work experience in a life science laboratory setting a plus. Special consideration for those candidates with PCR experience.



Work for one of Red Herring’s Top 100 Private Companies! Fluidigm offers an exciting, collegial working environment with excellent compensation and benefits, including pre-IPO stock options. To apply for this position, please email your resume to: jobs@fluidigm.com . Please be sure to include the position title and job code in the subject heading. Fluidigm Corporation is an Equal Opportunity Employer. Fluidigm will not accept resumes from third parties for candidates.



www.fluidigm.com