Field Service Logistics Technician

Innovation is in our genes.
Illumina (NASDAQ: ILMN) develops next-generation tools for large-scale analysis of genetic variation and function. The results will pave the way for personalized medicine, a key goal of genomics and proteomics – the underpinnings of tomorrow’s medicine. With thought-provoking work and people inspired to reach new levels of creativity, the potential to help mankind is the great motivator for the staff at Illumina. We thrive on an environment that is intellectually stimulating, team-oriented and responsive. We enjoy cutting-edge technology, excellent training, industry-leading benefits, and a strong belief in ethical behavior – and each other. Oh, and fun. Lots of it.
 
Illumina offers the best in careers for forward-thinking individuals.
To learn more, visit:

www.illumina.com/careers
making sense out of life


Position Description:

Tasks and responsibilities:• Help create and manage Field Service spare parts & forecast for all Illumina platforms• Create and manage FSE tool kits, trunk stock, and calibration materials• Research country specific regulations and prepare required paperwork for shipping materials domestically and internationally, • Serve as point of contact for all shipping inquiries from Field Service team, • Monitor and track all shipments to/from Illumina and work with customs to resolve/prevent clearance delays, • Responsible for ensuring compliance with SOX, GMP, ISO and all quality regulations, • Assist in developing logistics plans and procedures (SOPs), • Work with freight carriers to improve performance and pricing, • Generate reports and complete special projects as assigned, • Acquire and maintain a clear understanding of the technologies utilized in Illumina’s products, parts, and services, • Selects, develops, and evaluates personnel to ensure the efficient operation of the function. • Establish cycle counts through out all global inventory locations• Forecast and Maintain refurbished spare parts • Initiate and maintain decontamination documentation and processes• Manage the RMA (Return Material Authorization) process from opening date until closing date• Manage the logistics of instrument / lab transfers from one location to the other All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.Preferred educational background:• Associate’s degree in Business Administration, Materials Management, or equivalent experience• 2 years relevant experience in Shipping/Receiving and Materials Management Preferred experiential background:Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work.• 2+ years related experience with at least 1 year in logistics, in particular international shipments and cold chain constraints.• Full experience with FedEx, DHL, UPS, and Interstate / International Couriers.• Demonstrated ability to research and resolve issues and some knowledge of import/export regulations.• Ability to analyze and resolve planning problems independently.• Some knowledge of ERP/MRP systems, word processing, spreadsheets, project management, etc. • Excellent math skills, strong organizational skills and very detail oriented.• Effective verbal and written communication, analytical and interpersonal skills, with an ability to interface well with cross-functional teammates.• Knowledge of Microsoft Excel, Word, Outlook, PowerPoint, JDE, SFDC desired. • Must be very detail oriented.• Knowledge or certified of ESD.• Work under ISO or GMP environment.

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