Field Service Technical Engineer--Account Management- NJ

Field Service Technical Engineer--Account Management- NJ About the job  

As the Field Service Engineer for a high tech growth business serving the Life Sciences markets, your primary responsibilities will include: account management, as well as, providing support on Agilent analytical LC, GC and MS products for customers, on-site. This role will provide you with the opportunity to join the Life Sciences and Chemical Analysis Group (LSCA) of Agilent Technologies. Agilent Field Service Engineers deliver technical expertise to customers based on Agilent products and services primarily in the LC, GC and MS areas including data systems. As an individual contributor, this job will focus primarily on large account management by providing customers with high quality services to ensure customer satisfaction. Responsibilities include on-site installation, customer training, repair and troubleshooting of hardware, and provide routine preventative maintenance, qualifications, and validation services. Other responsibilities include, adherence to environmental health and safety guidelines, understanding our customers business, parts management, coordinating resources, training, organization, providing feedback to manufacturing divisions, working with sales forces, and maintaining up to date technical knowledge for assigned products. Agilent Technologies is the world's premier measurement company. Agilent provides core electronic and bio-analytical measurement tools to engineers, service providers, researchers and scientists in the electronics, communications, life science research, environmental and petrochemical industries. Agilent will not sponsor work authorization for this position. About you  

BS Degree in Sciences (Chemistry, Biology, etc.) or equivalent work experience and a minimum of 3 years related hands-on LC, GC, LC/MS or GC/MS experience. High end MSD experience a plus. Proven track record of successful field customer management Strong organizational and leadership capabilities. Excellent verbal and written communication skills are a must. Demonstrated ability to perform hands on maintenance, installations and selected repairs on analytical instruments. Ability to solve, high impact problems related to product availability; typically system/solution focused. Must be available for up to 15% travel that may include over-night stays. Geographic Locations: NJ/NY Region