Field Services Specialist - Boston, MA Job ID EM08010

ON-SITE INTERVIEWS week of April 14th!As a Field Service Specialist you will be responsible for the repair, maintenance, and installation of Dako systems and products in clinical laboratories located in hospitals, reference centers, cancer centers, and research institutions.  You will utilize technical knowledge of Dako systems and assays to resolve issues and ensure complete customer satisfaction.   Some essential functions include responding to internal and external customer needs by diagnosing, repairing, and installing Dako systems.  Ensuring customer satisfaction through the completion of all routine maintenance, standard system checks, and required hardware and software upgrades supporting our primary instruments,  the Autostainer Plus Instruments, Autostainer Instruments, and Artisan Instruments.  The Field Service Specialist will maintain Dako's customer service reputation by complying with all corporate policies and procedures, ISO 9000, GMP and safety SOP's.  The candidate will be supporting well established, long term Dako customers.  The ideal candidate will have excellent customer service skills, very good troubleshooting skills to include fluidics, robotics, and electronics, strong computer/connectivity experience, and outstanding work ethics.   Candidates will be responsible for a territory located primarily in the state of Massachusetts, but will also support and travel to ME, RI, VT, & NH.  In this position, you will travel  80% of the time, and required overnight travel of approximately 2-3 nights per month.  INTERVIEWS WILL BE HELD WEEK OF April 14th  BY INVITATION ONLY. SUBMIT YOUR RESUME BY April 11th  FOR REVIEW AND CONSIDERATION. To express interest in this opportunity, email or fax your resume, (word attachments only), with  salary history to: hr.ca@dako.com    Fax 805 566-9435.  You must include the Job ID above in the subject line of your email, or on your fax cover letter.Dako is an international, biomedical products company that manufactures and markets instrumentation, immunological reagents and diagnostic kits for use in clinical and research laboratories. Dako is one of the world's leading companies in cancer diagnostics with a global market share of 35-40%.  Founded in 1966, we are  a global business with headquarters in Denmark and have  40+ years' experience in the development and production of reagents and antibodies. We are devoted to helping pathologists by improving their ability to diagnose cancer.Dako provides excellent benefits including health, dental, vision, prescription card, 401k with Dako match and a competitive salary. No phone calls or 3rd parties please. Applications will only be accepted for current open positions. Dako is an Equal Employment Employer. Women and minority candidates are encouraged to apply. Further information about Dako and our careers can be found on our website at www.dako.com  Qualified candidates AS degree, or equivalent experience  5+ years experience in Field Service, or biomedical technician.  Histology or Medical Technologist are also encouraged to apply.  Strong troubleshooting techniques, diagnostics skills, and knowledge of electronic principles are needed.  Demonstrated expertise in the operation, maintenance, and repair of medical analyzers is desired.     Read more about DAKO at www.dako.comLocation: Boston, MA Status: Full Time, Employee View all DAKO jobs | Apply Online |