Global Account Manager(Virtual Office)

The Thomson Corporation is a global leader in providing essential electronic workflow solutions to business and professional customers. Thomson provides value-added information, software tools and applications to more than 20 million users in the fields of law, tax, accounting, financial services, scientific research and healthcare. The Thomson Corporation's common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC). Thomson Scientific information based solutions keep academic, government, corporate, and pharma R&D professionals at the forefront of their markets by providing must-have authoritative content with innovative technologies that assist with discovery, analysis, product development and distribution. The post holder is responsible for effectively managing and growing revenue from a predetermined group of Global Key Accounts through developing and maintaining strong business relationships. This will involve promoting products, identifying training needs and providing customer training on a wide ranging product portfolio. The post holder must be prepared to spend at least 50% of their time visiting clients.  To achieve/exceed territory revenue plan. To maintain existing subscriber base through renewals.  Grow revenues from within existing accounts.  To deliver customer training in the form of tailored training sessions at customers’ own premises.  To prepare an account plan for each organization which includes an organization profile, an analysis of revenues, relationship profiles for contacts, SWOT analysis, use of services, strategy for growth, objectives and implementation schedule of Total Account Management.   Lead GAM will be responsible for creating and updating account profiles in Salesforce.com Devise overall strategy for each assigned “lead” account, with the help of the Regional Sales Director and other support functions (Strategic Marketing, Product Management, CST, etc…) Present account strategy to all GAM’s and allocate actions.  Chair regularly scheduled account development meetings. GAM team will be charged with developing, adapting and ultimately owning the sales strategy for each account. To acquire detailed in-depth knowledge of Thomson Scientific products and to keep that knowledge up-to-date. To effectively liaise with the customer base through office-based and face to face contact and proactively steer relationships towards strategic partnership status.  To report back from customer training sessions; recording customer feedback, gathering customer intelligence and actioning follow-up as required.  To maintain and update sales progress reports and other administrative reporting mechanisms according to agreed timeframes.  To liaise effectively with internal departments (Product Development, Sales Support and Central Marketing Department) to maximize sales opportunities and to keep up to date with existing and new Thomson Scientific services and marketing/sales campaigns.  To organize customer visits efficiently.  To maintain customer satisfaction with all Thomson Scientific services and functions.  To deputize for team members/ your line manager as and when required.  To take responsibility for identifying training and developmental needs for yourself on an on-going basis.  To make positive efforts to promote personal safety and that of others by taking reasonable care at work, by carrying out the requirements of the law or following recognized codes of practice provided or advised by management to ensure safe working practices.  To undertake any other reasonable duties as requested by your line manager/director on a permanent or temporary basis. Degree (BA level) or equivalent, in one of the following areas: International Business, Marketing, Finance, Business Administration, or a Chemistry or Life Science related discipline. Ability to manage and generate revenue from existing customers. A customer driven approach and good customer management skills. Commercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers and an understanding (or the potential to develop an understanding) of the role of customer training as an integral part of the sales process Excellent written, verbal, interpersonal, presentation and training skills. Excellent telephone manner, and face to face customer skills. Knowledge of a 2nd European language would be an advantage, and there may also be Account Manager roles where this is a compulsory requirement, depending on allocated sales region. The ability to deal with a wide range of customers, from end users to Directors of multi-national corporations. A good team player / self starter with the ability to work using own initiative. Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner. Knowledge of the information market either in the patent information or other information services field. Well organized and disciplined with regards policy, procedure and standards. To demonstrate individual drive and determination to succeed Effective decision making skills. Good organizational skills with the ability to set priorities and be flexible in changing environment Experience of working under pressure and with minimum supervision. Ability to identify problems and apply creative solutions. A commercial awareness and technical appreciation of the Chemical and Pharmaceutical market sectors and the patent and scientific information industry. A general understanding of Thomson Scientific’s businesses and processes. Desirable but not essential: knowledge of Adherent’s deep indexing and coding systems. The H-1B visa cap has been fulfilled for fiscal year 2008 which begins October 1, 2007 and therefore Thomson is unable to sponsor new (first-time) H-1B visas. Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, appreciation and respect for diversity, entrepreneurial spirit and, at all times, the highest ethical standards. These values represent the behavior each employee is expected to exhibit in their role. In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.The Thomson Corporation is proud to be an Equal Employment Opportunity/Affirmative Action Employer. Additional Information: Telecommute Percentage: 100% Company: The Thomson Corporation Location: Philadelphia, PA 19104 Job Status Full Time, Employee Job Category: Sales/Retail/Business Development Career Level: Experienced (Non-Manager)