PC Technician / Desktop support

Phenomenex is dedicated to the development, manufacturing and supply of key products used in the analysis and purification of chemicals and biochemicals.Phenomenex offers the widest selection of separation devices and consumables from a single supplier worldwide. 


Our company has subsidiaries and leading marketing positions in Australia, Denmark, France, Germany, Italy, New Zealand and the United Kingdom. Additionally, Phenomenex successfully supplies and supports customers in 61 countries. Phenomenex offers unique career development opportunities given its diverse business activity. With its technological expertise, vast product line and unique customer service Phenomenex is the growth company of choice, advancing separation science into the 21st century.

Be a part of the success story....Join us !!!


GENERAL SUMMARY:

Provides support to end users on a variety of Computer systems, desktops, laptops, peripherals, and

software. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and

equipment while ensuring optimal workstation performance. In Addition, identifies, researches, and

resolves technical problems.Responds to telephone calls, e-mail and personnel requests for technical

support.

Documents, tracks, and monitors the problem to ensure a timely resolution.

DUTIES AND RESPONSIBILITIES:

• Provides support to end users on a variety of computers and telephone issues.

• Identifies, researches, and resolves technical problems.

• Responds to telephone calls, email and personnel requests for technical support.

• Upgrades hardware, software and Telephone components as required.

• Provides phone-based or direct “desk side” support for computer systems as required.

• Other duties and responsibilities as assigned by the IT manager.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Associates Degree or two Technical certificates in Helpdesk Support preferred.

• Ensures all work is accurate and free of errors / defects

• Requires analytical thinking and presenting ideas

• Experience in Microsoft office and Database Management

• Able to clearly and systmatically write SOP's, Manuals, etc.

OTHER RELEVANT INFORMATION: Excellent technical knowledge of PC hardware, including Dell and HP Hands-on hardware troubleshooting experience Working technical knowledge of current network protocols, operating systems, and standards,including TCP/IP, Windows 2000 and Windows XP Ability to operate tools, component At least 3.00 years of experience in Helpdesk