Senior Support Analyst

Career Level: Experienced (Non-Manager) Location: Durham, NC 27713           Job Description: PAREXEL International Corporation is a leading global bio/pharmaceutical services organization, providing a broad range of knowledge-based contract research, medical marketing and consulting services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, PAREXEL has developed significant expertise across the development and commercialization continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. Headquartered near Boston, Massachusetts, PAREXEL operates in 55 locations throughout 43 countries around the world, and has over 6,315 employees. For more information about PAREXEL International visit www.PAREXEL.com Provide application support services for Clinical Data Management Systems (CDMS) such as Clintrial and Oracle ClinicalProvide ad hoc study or project specific support such as SAS listings, SQL reports, etc. Coordinate integration services, software updates, bug fixes, change requests and application support for assigned systemsDevelop and maintain appropriate change control and document management techniquesInterface with other Information Systems groups to ensure that database, hardware, network, security, quality, integration, support and project services associated with clinical systems are adequate and sufficiently managedProvide level 2 & 3 end user support for our Data Management, Biostatistics and Programming and Medical Safety groups within the Clinical organizationInteract with internal clients to understand the business needs and priorities, help develop user functional requests and requirements and support the development and execution of test plansAssist and advise in the development and continuous improvement of IS and IS Global standards and methodologies in relationship to system support in the PAREXEL environmentKeep abreast of industry standards, technological trends and best practices for application support and IT resource management Education: Bachelor's degree in relevant technical (Information Systems, Computer Science or Engineering) or science area or equivalent experienceExperience:5 to 8 years of Information Technology experienceExperience should include one or more years in the pharmaceutical or CRO industry with support or implementation experience on Oracle ClinicalCompliance experience with GAMP4, 21 CRF Part 11 and FDA regulatory issues, or EMEA and ICH6 requirementsFamiliarity with coding dictionaries and dictionary structuresRequired Skills:Practice and knowledge of project management in IT systems implementationDevelopment experience in at least one RDBMS (Oracle preferred)Scripting in HP-UX, and MS Windows operating systems and coding in SQL and PL/SQLUnderstanding of systems lifecycle methodology RESPOND HERE! Respond immediately by accessing the following dedicated online response form which will allow you to cut and paste your resume. This form will go directly and immediately to the hiring authority for this position. Access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2130903&boardid=749