Service Coordinator/Dispatcher

SP Industries, Inc. located in Warminster, PA, a leading manufacturer of specialty equipment for the domestic and international pharmaceutical, food, laboratory, and chemical industries is seeking an experienced Service Coordinator/Dispatcher for the New Paltz, NY area.

 

 

Job Purpose:

Serves customers by dispatching installation and repair services; maintaining records.



Duties:

* Maintains communication by monitoring equipment performance; troubleshooting repairs; calling for service; completing preventive maintenance requirements; maintaining back-up systems.



* Installs and repairs service by receiving and recording requests; identifying appropriate service provider; monitoring service progress; redirects service providers for additional support; notifying supervisor of extraordinary problems.



* Maintains customer service by providing the answering service with information regarding continuing issues and with the names of on-call technicians.



* Documents actions by completing forms, reports, logs, and records.



* Keeps information accessible by sorting and filing documents.



* Updates service database by verifying and entering data.



* Updates job knowledge by participating in educational opportunities.



* Accomplishes customer service and organization mission by completing related results as needed.



Skills/Qualifications:

Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving

 

 



Our employees are eligible for coverage under our broad based insurance programs including, medical, dental, vision, and 401k program.  Life insurance and disability insurance is fully paid by the company. 

 

We offer a competitive compensation program along with benefits package.

 

For Immediate consideration, forward your resume to  debra.inger@spindustries.com



EEO Employer