Service Specialist II - Building Automation Systems

TAC is a leading provider of building automation, security and energy solutions. With over 80 years of experience in the HVAC, building automation and security arenas, TAC employs more than 4,500 people worldwide, and has partners and branches in 80 countries. TAC's parent company, Schneider Electric is the world leader in automation and electricity management, with 92,000 employees worldwide and operations in 130 countries. Visit www.tac.com/us for more information. Job ID: 2098Position Title: Service Specialist II - Building Automation Systems Working Location: US - Raleigh, NCEmployment Status: Full-Time RegularRequired Experience: 5 yearsRequired Education: High School DiplomaTravel Required: 10Job Description:These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work. Responsible for analyzing customer needs and making suggestions regarding expanded product offerings to existing customers.Essential Skills:•Prepare cost estimates for minor system modifications•Troubleshoot and repair complex customer systems•Develop and implement hardware selections and software applications for assigned customers•Manage scheduled maintenance agreements•Request and deliver material as required•Coordinate activities of subcontractors when necessary•Create, load, and test system databases•Coach and mentor junior level service personnel•Check out and start up control systems•Provide on-site training to customers as needed•Suggest system improvements, modifications, etc.•Perform warranty work•Complete documentation for assigned tasks•Work with sales personnel to develop multi-year customer system upgrade plans, including short- and long-term customer budgets and account plans.•Engineer small projects including upgrades and enhancements•Other duties may be assignedCandidate must have:•Demonstrated ability to engineer small projects•Excellent understanding of HVAC, Security, Access Control, CCTV, or other building or electronic control systems.•Proficiency in software applications including but not limited to Microsoft Word, Excel, and Visio.•Intermediate-level knowledge of product and outside vendor hardware.•Intermediate to advanced knowledge of application programming languages desired.•Knowledge of computer network architecture.•Advanced knowledge of service procedures and tactics.•Demonstrated ability to maintain and improve customer relationships through consistent delivery of highest level of customer service.•Excellent verbal and written communication skills including, but not limited to the ability to relate technical terminology to customers, listen effectively, influence decision-makers, and solicit input from others..Additional Information: Travel Percentage: 10%