Services Quality Organization Communications Manager

Business/Strategic Management Reference Code 5961682000005782 Email to a friend • Print this page • Save this job • More Jobs • About Deloitte • Services Quality Organization Communications Manager Deloitte Consulting LLP Deloitte Consulting LLP ("Deloitte Consulting") is one of the nation's leading consulting firms for business strategy, operations, technology and human resources planning.  We bring together a strong combination of experience, scale and capabilities to help clients address their most complex business problems.  The organizational structure of our parent organization, Deloitte LLP ("Deloitte") and our collaborative approach integrate our consulting services with other Deloitte & Touche USA subsidiaries offering tax services, financial advisory services, and risk management capabilities.  Clients depend on us for straightforward advice and results that create value.   With nearly 7000 Deloitte Consulting employees in more than 80 U.S. cities, we understand that people are our most precious resource. We also know that serving our clients and helping them and our people excel demands a diverse range of skills, talent, experiences and backgrounds.   Strategy & Operations Deloitte Consulting's Strategy & Operations < https://km.deloitteresources.com/C4/Strategy%20%20Operations/default.aspx > Service Area works with senior management to help make major decisions and implement improvements that dramatically increase the performance of our clients' business by focusing on 'executable strategy' and by integrating industry and functional knowledge in corporate strategy, mergers & acquisitions, customer relationships, technology, financial management, supply chain, and operations.   Business Information Technology Strategy Business Information Technology Strategy extends and applies many of Deloitte Consulting's core strategy and technology integration capabilities to provide an integrated set of advisory services for the CxO. We help company CxOs improve the operational effectiveness and competitiveness of their organizations by leveraging information and technology to improve business operations, achieve strategies, and enable business models.   Corporate Strategy Corporate Strategy thinking at Deloitte Consulting is built around three themes; a simple set of frameworks for considering the present, and potential future, situation; the need for aligning data that describes the issues; and providing practical experience that helps the various CxO functions relate to, and participate in, strategy development. To do this we use a variety of frameworks, including Intellectual Asset Management, The Innovator's Solution and Value Management.   Customer & Market Strategy Deloitte Consulting's Customer and Market Strategy Service Line assists clients with creating a vision for profitable growth, identifying the critical initiatives for achieving this vision, developing an integrated plan for executing these initiatives, and delivering the intended results. Our services address the broad range of marketing, sales, and service management issues facing our clients, as well as questions around pricing, product, customer, and market strategy.   Mergers & Acquisitions Deloitte Consulting's M&A service line utilizes a full suite of consulting services to deliver comprehensive solutions for every part of the M&A lifecycle. We support companies in pre-deal M&A activities from helping clients develop and execute a robust M&A strategy to conducting thorough due diligence for proposed acquisitions to identifying and mitigating potential risks. Following transactions, we help companies quickly and efficiently integrate acquisitions into the organization to achieve maximum benefits. 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Our services include Corporate Real Estate, Shared Services, and Enterprise C This Communications Manager (CM) position will report to the National Managing Director (NMD) & Quality Lead (QL).  The CM will work in planning and developing internal and external communications.  The CM will also work to highlight the objective, vision and strategy for Services Quality.   Responsibilities -Ensure that Services Quality objective, vision and strategy is clearly defined and communicated to the organization  -Facilitate discussions with Services Quality leadership to define and maintain the communication strategy and plan -Ensure that communications are aligned with the communication strategy, are well orchestrated, and audience appropriate -Manages Services Quality web site structure, content and related initiatives -Collaborate with Services Quality management to communicate developments in respective areas -Manage staff, "borrowed" consulting staff, and part-time resources in the execution of the project and mentor them in relation to their career goals   Required skills & background -6 - 8 years of relevant leadership and communications experience -Excellent oral and written communication skills; ability to convey messages in a concise manner -Ability to develop a strategic plan that includes the coordination, planning and management of an integrated internal and external communications objective, vision and strategy -Considerable knowledge of principles and practices as they pertain to communication needs of a large organization -Ability to respond effectively to the most sensitive inquiries or issues -Ability to make effective and persuasive presentations on controversial or complex topics to top leadership   Desired skills & background -Degree in Communications, Marketing, English or Business with expertise in communications practices -Experience with quality management standards and working in a large consulting/services based organization -Experience working in a distributed workplace (e.g., virtual teams, off-shore teams)About DeloitteDeloitte refersto one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.