Supply Center Specialist

Position Objective: Administers Invitrogen Supply Center locations creating high visibility for Invitrogen throughout the entire account resulting in double digit growth. The balance of time spent is providing customer service in the field and participating in growth-driving activities at both the Supply Centers and overall account: implementing strategic marketing activities, driving Point-Of-Sale (POS) activities, engaging customers, and driving adoption of Invitrogen products through cross-selling, up-selling and conversion.Essential Functions:Drives operating efficiency of Supply Center locations through implementation and use of electronic systems.Post signage for product features, promos or special Marketing initiatives. Able to describe products and promotions to customers. Independently determine promos/initiatives to be run in Supply Center(s).Learns to make independent decisions as to availability of resources and time, learning how to use appropriate internal and external resources as needed. May need AM guidance in beginning.Help AM hit specific growth targets at assigned key account(s) by learning to execute activities such as: Profiling, merchandising, basic demos, SC events, Marketing initiatives/promos, Market and competitive intelligence (QMI), new SC starts, adjusting inventory.Learn to use Siebel, Cognos and other revenue tracking tools.Develop basic knowledge of Invitrogen technology and products in customer workflow areas. Learn to conduct simple product demonstrations and answer basic questions with AM's or TSS's help and guidance, eventually taking part or leading basic demos.Learn about cross-selling and up-selling opportunities and how to execute.Attend planning/strategy meetings with AM and customers around Supply Center and on-site business.Cultivate effective working relationships with internal IVGN personnel and teams. Identify and cultivate effective, dedicated relationships with the key Supply Center account(s). Become recognized as a primary support resource for specific key account(s') on-site retail needs (product selection, ordering, pricing, issues, etc.).Learn to anticipate customer needs, start using internal resources to ensure customer satisfaction and revenue growth.Learn to identify compliance issues and/or opportunities: contracts, purchase commitments, business changes, etc.Learn how to perform Account/Supply Center business reviews.Perform competitive and price audits and drive appropriate responses with AM and Pricing Specialists.Drive adoption of Invitrogen as preferred/primary vendor.Supply Center administration duties (approximately <15-30% of time):Receive shipments, unpack shipments and put away products that promotes a first-in, first-out usage sequence. Maintain a retail environment around the Supply Center.Rotate stock and maintain a neat, clean, professional appearance of each Supply Center.Conduct inventory analysis for Supply Centers, establishing and maintaining appropriate stock levels.Place orders for replenishment of goods as needed; follow up on incomplete orders to ensure proper processing; retain order forms and assist with billing discrepancies.Address shipping, delivery and product issues.Take special orders; deliver special orders (if necessary).Log and dispose of expired stock.Maintain equipment/appliances (e.g. defrosting, repair, etc.).Respond to customer inquiries about Supply Center issues.Learn to effectively utilize account ordering systems (e.g. SCMS, GES, etc.)May perform other related duties as required and/or assigned.Nature and Scope: This position is geographically based. Has responsibility for effectiveness, functionality and revenue success of the Supply Centers in a Sales territory. This position reports to the regional Sr. Sales Specialist.Education Requirements:A bachelors or equivalent degree preferred. Degree in life sciences (Molecular Biology or related field) preferred.Experience Requirements: Minimum of 1 year experience in customer interactive environment - sales, support or the like. Experience in a retail environment preferred. At least 2 years total work experience required. Demonstrated proficiency with computers - aptitude with Windows Operating Systems and applications. Access to a home computer and/or laptop with internet access required.Ability to lift objects up to 50-60 lbs.Ability to travel up to 15%.Demonstrated excellent writing, verbal communication and interaction/interpersonal skills. Demonstrated initiative and influence skills. Can accurately relay company positioning. Demonstrated positive attitude and desire to succeed. Learn to bring a high degree of flexibility in adapting to a rapidly changing business environment.Contacts:Has or will rapidly develop strong contacts with external customers and internal customers. Working Conditions:Works in stockroom, warehouse, lab and/or office environments. The employee must occasionally lift objects up to 50-60 lbs. The noise level can range from low to moderately high. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.