Technical Support Representative, Immunohistochemistry

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike. All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer. Job Description Technical Support Representative, Immunohistochemistry This position provides technical service and support, customer training and Sales support for the AP—Fremont immunohistochemistry reagent and instrument product line from the home office and at customer sites to customers, Distributors and Field Sales and Service.Responds to and resolves customer and Field Sales/Service inquiries on the telephone, through on-line networks, or by mail or fax. Provides troubleshooting and resolution of customers’ technical issues, and provides help in understanding of the appropriate use of Lab Vision reagent and instrument products. Handles requests for the replacement of apparently defective product. Tests defective product to determine root cause of failure. Completes, maintains, and processes relevant paperwork and documentation, including records of customer complaints. Provides periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement. Maintains up-to-date sources of reference materials, articles and technical manuals as required to provide current information. Reviews available technical literature to maintain an awareness of current laboratory practices and procedures. Provides on-site product installation and customer training, on an as-needed basis. Participates in validating new products, customer evaluations of existing products and application support.BA/BS in biochemistry, medical technology or biology with 2-4 years’ relevant experience using clinical diagnostic products in the laboratory. Experience in immunohistochemistry, histology and the microscopic identification of tissues preferred. Excellent communication and customer skills, as well as strong planning, organization, analytical and time management skills. Must be computer proficient. Willingness to travel up to 15% of the time. Education: BachelorsJob Level: Experienced