Technical Support Specialist

Job Duties:Completes external validation and statistical analysis of performance of reagents and instrumentation.Direct problem solving for customers covering reagents, kits, procedures, adaptations, software upgrades and instruments as appropriate.Performs customer in-house and on-site product training/demonstrations as necessaryAssists customers and the service department with instrumentation as well as generic product trouble shooting as appropriate.Reviews and updates competitive instrument adaptation protocols for customers using generic reagents.Performs pre-site installation inspections as required.Supplies appropriate telephone support & documentation regarding all above mentioned issues.Performs training and guidance to internal customers.Furnishes leads based upon technical calls.Gives technical lectures where requested.Represents Field Support Group at seminars, conventions, meetings, & wet workshops as necessary.Helps in updating and maintaining technical/competitive product files.Ability to demonstrate knowledge of the market as well as the competition.Work on special projects as assigned by management.Skills:Identifies and resolves problems in a timely mannerGathers and analyzes information skillfullyAbility to work with mathematical concepts such as probability and statistical inferenceStrong personal computer skills, including knowledge of MS Word & Excel softwareEducation & Requirements:Bachelor’s degree in related field from four-year college or university MT(ASCP) Certification or equivalent preferredMinimum three years related job experienceValid driver’s license  MRINetwork is the largest and most successful search organization in the world. Each MRINetwork office is a single point of contact to over 1,100 offices in more than 37 countries, our candidates have access to the right jobs virtually anywhere in the world. LOCATION: Florida Panhandle, FL JOB CATEGORY: Customer Support/Client Care TYPE: Full Time, Employee JOB REFCODE: 1KZTSS CONTACT NAME: Keith Ziegler EMAIL: Apply by Email