National Account Coordinator - TEMP, TEMP TO HIRE

Provisioning Coordinator, Direct & Agent Accounts Immediate full-time, temporary position (possible temp to hire) with Time Warner Cable. POSITION SUMMARY:Assist with pre-sales opportunities including participating in meetings with potential customers/sales reps to understand customer needs, communicate capabilities, develop new process, where necessary, to ensure customer needs are met. Coordinate pre-sales activity to ensure all necessary deliverables are developed and/or provided to necessary party. Receive, process and proactively follow up to ensure required information is received for initial serviceability requests prior to contract signature. Act as team lead providing necessary system and process training to new/existing employees, handle first level escalations, identify and remedy issues dealing with order fulfillment. Assist team members in resolving issues by escalating through proper channels, establishing and conducting meetings with necessary parties to understand issues and find resolution. Conduct weekly meetings with certain customers/divisions/sales reps to resolve any issues, creating and managing action items to ensure problem resolution. Proactively manage order process to ensure order fulfillment by generating reports, analyzing information, obtaining proper updates from necessary party, communicating with necessary party and ensuring information is updated in system appropriately. • Provide Customer Support for a subset of National Customers to include acting as the interface between the Road Runner Divisions, National Customers and National Sales Managers. Responsible for the communication of National Sales’ methods and procedures to National customers and Road Runner divisions to ensure compliance. • Coordinate information flow between National customers and Road Runner divisions. Proactively obtain order updates including serviceability status, install dates, construction status and additional required information and communicate to necessary parties. Ensure that CRM database and ICOMS billing system are updated with pertinent information. Promptly respond to inquires from differing sources within allotted timeframe. • Process order detail by analyzing customer data to ensure proper elements are captured and populated to the CRM database and submitted to corresponding Road Runner divisions to ensure order fulfillment. • Participate in conference calls with National Sales Reps and existing customers to communicate process and procedures and capture customer needs ensuring process and procedures are designed to fit the customer needs. Identify current process deficiencies and work with respective parties to improve process flow. Assist in updating and documenting process documents. • Cooperatively work with Ops team and other departments to provide specific reports to respective parties. Generate and distribute accurate reports containing account status to National customers, National Sales Managers and Management. Reports will be generated via CRM database as well as aggregating data from multiple sources. Analyze reports to proactively identify outstanding orders and take action to fulfill. • Train customers on existing and new modules of CRM database. Assist in ensuring all training documentation is up to date and accurate. The ideal candidate would possess superior interpersonal skills, excellent oral and written communications, attention to detail and organization. Previous experience with BILLING, CUSTOMER SERVICE highly desiredMust have strong Excel skillsBachelor’s Degree strongly preferred Pay rate up to $18/hourDuration of assignment: 6 months; possible TEMP TO HIRE. For immediate consideration, please forward a Word formatted resume to Nancy Davis at the link provided.  Built on more than 30 years of expertise, The Mergis Group is a specialty recruiting firm committed to helping professionals make the best career choices. We connect specialized professionals to leading opportunities that will foster success in their career.