Principal Engineer, Enterprise Reporting

Company Overview: Beyond AM. Beyond FM. Radio has just taken a quantum leap into the future.XM Satellite Radio, the first U.S. digital satellite radio service, provides nationwide coverage and digital quality sound, unleashing a radio revolution from coast-to-coast.Competitive compensation and benefits package.XM offers a benefits package that includes health, dental, vision, long-term disability, short-term disability, and life insurances, 401(k) match, flexible spending accounts and other perks like partially subsidized in-house cafe, and XM's own in-house gym.Join the XM Revolution! Position Description: Duties & Responsibilities Lead production support for the XM Enterprise Reporting area to include Informatica, BO XI, Hyperion, BRIO and other tools and implementations in the reporting environment. Ensures that batch process and reports run timely, consistently and without incident Manage and resolve production incidents, develop and manage work-arounds where appropriate and log problem tickets to tier 3 when necessary Communicate clearly and consistently to stakeholders during incidents and for routine operational processes and procedures Provide technical guidance to the matrixed production support team Oversee the migration of workflows & reports to production environments Provide user administration for reporting tools and technology, following security and compliance guidelines Work with internal and external IT partners to facilitate issue resolution and operational efficiencies Perform root cause analysis & resolution for production support issues Assess outage recovery and fallout impact and provide status to the business. Create, track and review SLA's and metrics for production support on an on-going basis. Meet response and resolution SLAs on a consistent basis, monitor logged incidents and requires in Remedy and ensure that they are being worked by the assigned resources. Facilitate work completion and SLA compliance where necessary Support full systems development lifecycle (SDLC) for enhancements and new initiatives Support the monthly financial close process, ensuring that service levels are met or exceeded for critical reports and processes Responsible for creating clear technical documentation defining process flows and/or code behavior. Other duties as assignedEducation and/or Experience BS/BA Degree and/or equivalent combination of education and experience preferred Must have legal right to work in the U.S. 7+ years experience in complex information technology environments to include significant experience in a production support or sustaining engineering environment. 7+ years of SQL/PL-SQL development experience with relational database management systems; Oracle preferred 7+ years experience with the Crystal Reports platform, BO XI experience preferred. 5+years hands-on experience with UNIX; including reviewing, creating and modifying UNIX shell scripts and executing command-level instructions 5+ years in a technology leadership role, directing the tasks and direction of a technical team, including technical and career mentoring 5+ year's hands-on experience with enterprise reporting products; BRIO and Hyperion highly desirable. 5 plus years experience as a technical project manager or technical team lead preferred 4+ years Experience with an Extract Transformation and Load (ETL) tool highly desirable Informatica experience preferred. 3 or more years experience in a Data Warehouse or complex reporting environment preferredSupervisory Responsibilities There are no supervisory responsibilities associated with this jobGeneral Skills Good public speaking and presentation skills Excellent written and oral communication skills Ability to work independently and in a team environment Ability to pay attention to details and be organized Ability to project a professional image over the phone and in person Commitment to internal client" and customer service principles Willingness to take initiative and to follow through on projectsComputer Skills Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Outlook) Equal Opportunity/Affirmative Action Employer M/F/V/D