Technical Customer Support Representative

NTN Buzztime, Inc. (Amex: NTN -  News) produces interactive entertainment including games, promotions and technology across many consumer platforms that enable one person or massive audiences to be entertained and vie for rankings and prizes along the way. With over 20 years of successful business history, Buzztime operates under the Buzztime® consumer brand and develops and distributes multiplayer Play-Along TV® games for restaurants and sports bars, cable and satellite television, mobile phones, home electronic games, the internet, airlines, books and more.

 

Come join the team!

 

Description:

Staffing the Buzztime Network Call Center, which serves as the company’s primary point of contact for customers, service providers, and Buzztime field staff. This position assists customers, field marketing and independent representatives, and service subcontractors to obtain needed materials and/or information. Provide support for all deployed platforms as it relates to the following areas:

 

- Receiving incoming calls from customers and field sales/marketing representatives

- Troubleshooting and analyzing basic systems failures.

- Ordering replacement equipment.

- Providing general customer service and assistance.

- Following up on unresolved issues.

- Logging data received to customer database.

- Informing locations of identified problems with the Buzztime systems.

- Completing various job tasks assigned by supervisors.

- Maintaining a positive relationship with customers and building a good public image.

 

Requirements/Skills:

§ Excellent verbal communication skills.

§ Problem solving skills and analytical abilities.

§ Ability to cope in a fast-paced environment, requiring constant decision-making.

 

Job Qualifications:

§ Minimum typing speed of 40 wpm.

§ Experience in a customer service environment.

§ Software applications: Windows ‘95/98, XP, Excel, Word and Email

§ Basic understanding of Hardware: Dell, Gateway, IBM, routers, switches, and hubs

 

Education/Training and Experience:

§ High School diploma or equivalent.

 

If you are excited about this opportunity, submit your resume with cover letter and salary requirements directly to: jobs@buzztime.com . Please make sure to reference job code N112 on all correspondence. We offer competitive compensation and a full benefits package.

 

NTN Buzztime, Inc. is an Equal Opportunity Employer (EOE).

 

- No phone calls from agencies will be accepted.

- Local candidates only. No relocation is offered with this position.

- VISA sponsorships will NOT be offered/available.