Account Representative First Party - FT (TXU.5.19)

Account Representatives We are looking for people who like to work independently!! Join us full time in our modern Canonsburg INBOUND customer service center with shifts starting at 9:00am, 9:30am, 10:30am, 11:30am, and 4:30pm. (NO weekends on two of the available schedules and NO Sundays with all schedules). Four ten-hour days also available! $9.79 to $10.08 (including shift differential) start + monthly incentive bonus of up to $400.00. Minimum Qualifications: HS Diploma or higher, basic PC skills, and strong and listening communication skills. ANY customer service experience including food service, retail etc. are all quite acceptable!As a new OSI team member, you will complete our EZ to learn paid training to resolve customers basic billing inquires, negotiate payment arrangements, advise of payment options, and discuss credit-related issues. If you are looking for an upbeat company with an exciting atmosphere, and a team-oriented environment then respond IMMEDIATELY. Phone calls also accepted! E-mail: canrecruiter@osioutsourcing.com Enter requisition no: NE12809 Phone: 724-743-6310Fax: 724-743-6581 Drug screening and criminal background check required of all successful applicants. All applicants are required to successfully pass pre-employment computer skills testing.POSITION SUMMARY:The Account Representative, First Party may use a variety of tools to include the Internet, credit bureau reports, electronic directory assistance, location service vendors, Company Databases and etc. to actively work the collection and management of delinquent accounts. Individual must build rapport over the telephone and present information in a professional and accurate manner. Incumbent must follow all company and customer work standards and must meet performance criteria to include assigned goals. Duties include taking inbound/placing outbound calls to resolve/diffuse customer concerns/complaints. Incumbent must exercise tact and sound judgment in resolving disputes and obtaining voluntary cooperation. Work is performed within clearly defined areas of regulations and procedures, and is reviewed and monitored by a supervisor or manager.MINIMAL QUALIFICATIONS:·High School Graduate or GED Equivalent Preferred·Prior customer service and/or collection experience helpful·Data entry skills·Excellent communication skills – speaking and listening·Ability to Multi-task ESSENTIAL RESPONSIBILITIES: (To include but not limited to the following)·Present accurate and complete information clearly and concisely to consumers.·Document accounts quickly and accurately.·Build rapport over the telephone.·Make accurate account adjustments as appropriate. ·Negotiate with consumers to engage in problem solving and obtain proper solutions.·Utilize established call model to secure a definite commitment to pay the overdue claim and/or balance in the most expedient manner.·Identify the extent of the consumer concern and determine best course of action for resolution. Gather full and complete information required.·Secure information to make adjustments, trace payments or change entity data as necessary. ·Telephone contact may be done from a dialer setting or from the account representative’s established route based on assignment from the supervisor/manager. ·Maintain productivity requirements.·Respond to consumer requests for information. ·Protect all client consumer information used during collection efforts in accordance with company confidentiality policies and comply with Corporate Information Security Policies and Procedures.·Other duties as assigned.This description is not intended as a complete list of specific duties and responsibilities. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and criminal background checking.Customer Service Experience