Administrative Wage Garnishment Payment Advisor

Wage Garnishment Payment Advisor



Job Summary:

Under the direction of the Supervisor of Payment Solutions, the AWG Payment Advisor is responsible for the involuntary Administrative Wage Garnishment (AWG) payment process for borrowers in default.  The Advisor reviews and analyzes AWG accounts including: monitoring loans for agreeable payment arrangements, making proactive calls to borrowers to advise them of the process and their employers to confirm employment, and completing skip-tracing tasks to obtain the most recent borrower contact and employment information. Within a call center environment, answers incoming telephone calls from employers and borrowers as well as provides phone support for other areas of the department when assignments warrant

 

Essential Functions: Initiate and handle telephone or written contact with borrowers who have received an AWG warning notice, and work with borrowers to establish their payment schedule and maintain borrower data integrity.Manage case load assignments within performance and revenue requirements including timely and accurate follow-up with an individual borrower or employer. Meet monthly individual and team goals as assigned. Identify and schedule correspondence with borrowers and employers regarding the borrower’s wage garnishment status. Assist with mailing of notifications to borrowers and employers.Establish a payment schedule for borrowers who wish to avoid wage garnishment and/or place accounts on scheduled payments in accordance with the AWG process. If applicable, collaborate with Payment Advisor to establish a payment plan for the borrower. Ensure timely and proper follow up on established AWG agreements within compliance requirements.Review and track garnishment accounts to determine borrower eligibility for potential rehabilitation (voluntary payments).Perform skip-tracing duties to obtain current borrower contact information including: contact borrower references; review credit bureau reports for address and credit history; and internet searches.

Qualifications:Bachelor’s degree or equivalent experience is required.Minimum 1+ years experience in a customer service or collection agency environment; financial services or sales experience a plus.Experience with dispute resolution or negotiation.Excellent verbal and written communication skills.Case management skills and experience a plus.Experience managing relationships with third party entitiesProficiency in Microsoft Office applications

About Us:

American Student Assistance values honesty and integrity and we are passionate about our public purpose mission of assisting borrowers in successfully completing a program of education financing and repayment.

 

For the past five decades, our associates have worked hard to make us a leader in our industry today. Our company values personal responsibility and initiative and takes great strides to provide associates with opportunities to help them grow and advance their careers. We're a casual yet incredibly focused and committed company. We believe in continuous learning and offer associates first-class training and development opportunities as well as a comprehensive leadership program.

 

We also encourage diversity in our workforce. We appreciate that a variety of viewpoints and experiences can add a great deal of value to our business.

 

American Student Assistance appreciates all the ways in which we differ and takes pride in being an Equal Opportunity Employer. We strive to attract and retain a workforce that is inclusive. Our services are made stronger by a rich mix of employees who have varied backgrounds, experiences and perspectives.