Area Operations Manager

Atlas Talent Acquisition Solutions, Inc.

400 Robert Street North — Suite 1630— St. Paul, MN — 55101

www.atlas-tas.com

Phone (651) 22-ATLAS — Fax (651) 222-4279

 

Position  Area Operations Manager

 

Organization Lifetouch National School Studios

 

Location Tampa, FL

 

Web Site  www.lifetouch.com

 

 

Our Client:

For nearly 70 years, Lifetouch has been capturing the spirit of today and preserving memories for tomorrow with quality childhood, student and family photographs. Lifetouch provides professional portraits for preschools and schools, houses of worship and the retail market.  With operations in all 50 states and Canada, Lifetouch Inc. is the largest employee-owned photography company in the world. Lifetouch National School Studios captures the portraits of millions of preschool, elementary, and junior and senior high school students each year. In addition to capturing “Portrait Day” memories, Lifetouch provides senior portraits, individual athlete and sports team portraits, and portraits of other school organizations and special events. 

The Position:

 

Manages the Area Operations Center, including the management of operations personnel and adherence to the operations budget and strategic plan. Ensures effective and efficient area operations with the following responsibilities.

 

·  Oversees operation functions including Production, Accounts Receivable, Sales Support, Field Tech Support, and Employee Services.

·  Synchronizes with the Area Manager, Area Photography Manager and the Area Sales Manager to ensure entire area is aligned in all processes and procedures, identifying opportunities to strengthen area performance and executing improvement initiatives.

·  Manages and is accountable for the operations portion of the budget and monitors area operation performance according to the strategic plan.

·  Establishes measurements to evaluate individual and team performance and employs techniques to build a teamwork required to support business needs. Works with the Supervisors on conducting formal performance reviews on all operations employees.

·  Develops, prominently displays and updates weekly key operations performance metrics.  Ensures that employees understand the metrics and communicates performance successes, shortfalls and improvement plans.

·  Uses reports and tools to closely monitor revenue collections and reconciliations.  Takes corrective actions promptly as needed.

·  Ensures the Master Calendar and jobs data base are consistently updated and kept in synch.  Identifies gaps and provides training where needed.

·  Ensures pre-picture day processes (Flyers, EDT, job bag assembly, etc.) are functioning effectively to enable perfect picture day execution by Photography.

·  Daily monitors post-job processing of job bags.  Provides feedback to Photography Manager related to paperwork accuracy. 

·  Conducts and coordinates regular area operations staff meetings to provide area updates, motivate employees, and introduce new operations, sales, and photography initiatives.

·  Carries out managerial responsibilities with the assistance of the Production, Accounts Receivable and Sales Support Supervisors. This includes, but is not limited to, supervising and coaching staff, recruiting, staffing, on-boarding, training and development, establishing goal objectives, employee relations and day-to-day performance management.

·  Determines, promotes, and enforces policies and procedures, in conjunction with the Area Manager and home-office guidelines, to ensure efficient and cost-effective production and operational activities that meet the company’s standards and the customer’s expectations.

·  Develops, implements, and analyzes employee retention and recognition initiatives.

·  Demonstrates care and concern for the safety and health of self and others by promoting and modeling all safety rules and guidelines.

 

Qualifications:

 

·  Bachelor’s degree in Business, Management or related field; 3 to 5 years proven supervisory or management experience; or equivalent combination of education and training.

·  Proven computer skills including using spreadsheet applications, word processing and some form of database.

·  Proven supervisory or management experience.

·  Strong leadership skills.

·  Strong problem solving skills including “root cause” analysis.

·  Strong organizational skills and be detail oriented.

·  Excellent verbal, written and interpersonal skills.

·  Ability to think strategically and be a “process thinker”.

 

Critical Relationships:

·  Area Manager

·  Area Photography Manager

·  Area Sales Manager

·  Operations Team

·  Other area employees

·  Processing labs

 

Compensation:

 

The successful candidate will receive a competitive base salary combined with incentive opportunity as well as an attractive benefits package. 

 

Qualified and Interested Candidates please contact:

Tom Carrigan

651-222-4276

tgc@atlas-tas.com