Assistan GM/Operations Manager

JOB DESCRIPTION

 

Position Available:  Assistant GM/Operations Manager

 

Location:  Ducky-Bob’s Event Specialists, Carrollton, Texas

 

Benefits: Great Work Environment, Health, Vision, and
Dental Benefits, 401(k) Plan with Company Match,
 Employee Discounts, Vacation Time, Sick Time,
 Flexible Spending Account, and Life Insurance
 among other great benefits

 

Reports to: General Manager

 

Compensation:Base salary and performance bonus commensurate
 with experience

 

 
COMPANY BACKGROUND



Classic Party Rentals is the nation’s largest and most highly regarded party and event rental company with multiple locations across the country. Classic supplies tents, tables, chairs, linens, glassware, china, silverware, and hundreds of other items to a variety of special events.  From an elegant dinner party to a major corporate event, Classic serves each city’s top caterers, event planners, hotels and resorts.  Classic’s success with commercial accounts and major events is sustained by providing the highest level of service and quality equipment. The Company provides rentals and planning services for events such as the Texas Motor Speedway, Dallas Museum of Art, Dallas Symphony, Academy Awards, Grammy Awards, San Francisco Ballet and Symphony, as well as numerous movie premieres, sporting events, fundraisers, graduations, and private parties. Zagat Survey ranked Classic #1 in service, quality, variety and value. See www.classicpartyrentals.com for more information. 

 RESPONSIBILITIES

Ducky-Bob’s, a Classic Party Rentals Company is seeking an Assistant GM/Operations Manager to lead the development and implementation of successful sales, marketing, operations and business processes and strategies for the Carrollton, Texas location. The Assistant GM/Operations Manager has P&L responsibility and is seen as the driver of programs and initiatives to grow the business while controlling costs and improving profit margins. This management position will provide day-to-day leadership to the sales and operations teams and will oversee various departments and ensure quality service to Classic’s customers. The position demands leadership and management duties including mentoring, setting examples of professionalism, developing a positive culture and conducting performance appraisals, while ensuring the highest levels of quality and care.

 The Assistant GM/Operations Manager analyzes staffing issues to assist the Director of Human Resources with recruitment, training and retention of staff.  The position collaborates with the Sales Director and other senior managers to develop strategies to maximize revenue, profit growth and control manageable expenditures; makes recommendations, implements and administers cost saving strategies to meet and exceed the company’s financial goals. The ideal candidate should have an established record of success in increasingly responsible positions as an operating executive, ideally from a service-driven, customer-focused market with a propensity for growing, managing, and developing a business with entrepreneurial characteristics.

 

Specific responsibilities include:

§ Prepare budgets and direct management in achieving budgeted revenue and profit goals

§ Oversee the hiring and development of staff

§ Develop and implement financial, administrative and operational systems and procedures to provide required information for all operational, administrative and financial activities

§ Maintain positive and productive relationships with customers

§ Be a productive and participative member of the Classic management team

§ Maintain a full understanding of the market and the competition

§ Participate in developing, interpreting and implementing policies and procedures for the organization

§ Perpetuate a culture of excellence and constant process improvement

§ Hire, develop, manage and lead key managers and staff including sales, marketing, administration, inventory, warehouse (furnishings and tents), delivery & installation, and maintenance

§ Lead service-oriented organization of up to 150+ employees

§ Work closely with GM and management team to set policies, procedures, and systems and to follow through with implementation

§ Effectively run high quality, customer service focused operation in efficient, cost-effective manner

§ Constantly strive to improve the quality and efficiency of existing operations by implementing new systems or improving upon old ones

§ Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

§ Communicate policies and/or issues at department meetings

§ Budget and capital expenditure forecasting with General Manager, Director of Sales, and Inventory Manager

§ Responsible for HR policies and functions, IT management, fleet management, risk management and Classic safety programs

 EXPERIENCE AND SKILL BASE

§ Demonstrated track record of success and achievement

§ 5-years of management experience in service oriented operations

§ Management and leadership role in operation with at least 150 employees

§ Successful management of P&L and meeting budget targets

§ Bachelor's Degree, MBA desirable

§ Spanish speaking is a plus

 

CANDIDATE PROFILE

§ Must have excellent management skills, exceptional team leadership abilities, and a strong work ethic

§ “Street smart,” good judgment and decisive

§ Genuine concern for and commitment to employees and customers

§ Able to serve a broad base of constituencies ranging from demanding high-end clients to minimum wage laborers

§ Keen eye for quality, detail-oriented, with excellent analytical skills

§ Aptitude for managing multiple projects simultaneously and ensuring proper follow through and completion

§ Results oriented with excellent organization and time management skills

§ Clear understanding of the demands and pressures required to succeed in a service intensive business

§ Desire to take on significant responsibility and grow with organization

 

CAREER PATH

 

Classic will continue to grow organically and through acquisitions.  Managers who demonstrate outstanding performance will be considered for promotion to the position of General Manager.

 
QUALIFIED APPLICANTS ONLY

 

No phone calls please.  Due to the number of responses, we respond only to candidates we wish to invite to an interview.