Claims Recovery Specialist

Established in 1988, CMR is a fast-paced, vibrant organization, always looking for the best people.  Our ambitious determination is key to our success as the premiere experts in damage claim billing and recovery.  CMR was recently honored as one of the Metro 50 fastest growing companies in Oklahoma City and as one of the 5,000 fastest growing companies in the United States.

CMR is dedicated to helping employees reach their career objectives by providing opportunities for significant earnings potential and promotions from within.  We offer an array of employee benefits such an attractive 401(k) plan; and medical, life, and dental benefits.   

Individuals who are strongly motivated, assertive and energetic go-getters succeed in our organization.  On-going training to develop insurance liability knowledge and negotiations is provided.  Claims Recovery Specialists will be able to obtain property and casualty insurance adjustor licensure--training and costs are paid by CMR.  40 hours per week, 8 - 5, M - F. No travel. 

CMR is dedicated to safe working environment for our employees.  Offers of employment are contingent upon acceptable results of a pre-employment drug screening and criminal background check.

CMR is an Equal Opportunity Employer.

http://www.cmrclaims.com/

Position Summary

 

The Claims Recovery Specialist is responsible for recovering payments for damage claims involving utility company equipment and facilities in a call center environment.  They interact with homeowners, business owners, contractors, insurance companies, and utility company field technicians. On-going training and opportunity to obtain a property/casualty insurance adjuster license (at company expense) is provided. 

 

Essential Functions:

 

· Investigating claims issues and providing information to damagers and utility company field technicians.

 

· Negotiating settlements with damagers and insurance companies as applicable.

 

· Application of information and techniques provided via CMR adjuster training curriculum (i.e., insurance basics, principles/theories of liability and negotiation strategies). 

 

· Reviews claim information and requests/researches additional reference material to complete the claim record.

 

· Determines damager liability by obtaining and reviewing evidence which includes, but is not limited to,  physical location information, photographs, reports, locate tickets, permit records, internet research and contact with damagers.

 

· Dispute resolution and response to damager objections. 

 

· Data Entry into customized claims systems.

 

· Tracks fees, closed and open claims, and other claims information.

 

· Skip tracing as necessary utilizing internet resources.

 

 

Qualifications:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

 

Required Skills/Experience/Attributes:

 

Strong work history

Personal initiative and motivation to succeed

Commitment to ethical, professional conduct

Excellent verbal and written communication skills

Ability to develop and maintain positive relationships, both internally and externally

Ability to embrace change/flexibility

Excellent attendance record

Basic knowledge of Microsoft Excel, Word and Outlook

 

Preferred Skills/Experience/Attributes:

Insurance Adjuster License

Negotiation Experience (Insurance claims, sales, dispute resolution or professional collections)

 

Education:

 

Bachelor’s degree preferred, but not mandatory

 

Additional Information:

 

Pre-employment drug screening and criminal background checks are mandatory. 

 

Pre-employment skills testing may be required.