Client Relations Manager

 

 

Language Services Associates is an established language service provider located in Horsham, Pennsylvania. Founded in 1991 LSA’s clientele includes branches of US federal and state governments, as well as many private companies and individual consumers in a variety of industries. Known for unparalleled client service and exceptional results, LSA recently received recognition for the third time as one of the fastest growing privately held companies in the Philadelphia region by the Wharton Small Business Development Center of the University of Pennsylvania and the Philadelphia Business Journal.

 

Due to tremendous growth, we are looking to add a Client Relations Manager to our team.  This is a newly created position and will be responsible for supporting both operations and sales.  We are looking for someone ready to take their career to a higher level and seeking to make an immediate impact (someone who can hit the ground running). 

 

 Job summary:

Responsible for client relations, servicing, and acting as the primary liaison between clients, LSA operational staff and the LSA sales team.  Responsibilities also include supporting both operations and sales teams in implementation and/or transition of new clients, monitoring and establishing measurements and metrics for client satisfaction, handling and responding to issues and complaints, measuring and creating Quality Assurance reports, and communicating effectively with clients to identify ways to improve and increase the depth and breadth of our relationships.  Clients include large and small entities across a variety of industries and government services, including financial services, healthcare, legal, hospitality, entertainment, technology, federal, state, and local government.

 

REPORTING:

This position reports to the Executive Vice President and Director of Sales

 

Requirements:

·         Develop a strategic plan and direction

·         Ability to articulate well, speak precisely, think and write clearly

·         Multitask and work well under pressure in a time-constrained environment; able to efficiently and effectively resolve problems as they arise on projects

·         Strong interpersonal skills, diplomacy and customer service skills

·         Good judgment, extreme discretion and flexibility in work hours

·         A willingness to travel to meet with clients, vendors as required

·         Interact with named key clients on a regular basis to establish and maintain relationships and stay current with respect to client needs and industry knowledge

 

minimum qualifications:

·         Requires a Bachelor’s or equivalent combination of education and experience

 

Language Services offers a competitive salary and benefits package (including medical and dental, life insurance, paid time off, flexible spending accounts, flex time and more). Qualified candidates may submit their resumes with salary requirements to HR@LSAweb.com  

 

For more information about our company, please visit www.lsaweb.com.