Client Relationship Liaison

Company Overview:

Synergistix, a leading pharmaceutical software company has the perfect prescription for a rewarding and meaningful career. Join our fast-growing, dynamic company where you are encouraged to share your talents, realize your ambitions and reach your career goals. As Synergistix continues to grow and diversify, we are proud to offer an outstanding work environment with a variety of exciting opportunities and career paths for dedicated professionals. Synergistix is a company that empowers you to succeed.

 

***Local Candidates Only***

 

Position Summary:

The Client Liaison will be responsible for managing pharmaceutical client accounts and projects for existing and new business. This position will also pursue and promote total client satisfaction by proactively establishing a sound business relationship between the client and Synergistix.

 

Responsibilities include:

· Serve as a Liaison between the pharmaceutical client and internal production and programming groups regarding day-to-day operational, technical and customer relations interactions.

· Analyze business requirements and recommend solutions, including writing functional specifications and coordinating their implementation.

· Gather and develop cost estimates, proposals and client operating specifications for clients.

· Translate client business requirements and communicate to executive management.

· Follow-through on all matters related to billing for client services.

· Effectively communicate with the client's decision makers to better understand the short and long-term goals to meet and exceed needs and expectations.

· Guide clients in developing strategic plans, goals, timelines and measures of success for implementing projects.

· Serve as liaison with internal Production and Programming groups providing feedback received from clients in relation to new products and improvements to existing products.

· Act as overall quality control on communications and client contact and ensure that all project timelines are met.

· Participate in intradepartmental task forces and initiatives to improve processes and maximize profits.

· Occasional travel may be required.

 

Experience, Education and Technical Skills:

· Bachelor’s degree or a minimum of three to five years of work experience in information systems, business, life sciences or related field strongly preferred.

· Experience working and supporting a pharmaceutical sales organization strongly desired.

· A basic understanding of relational databases required.

· Project Management Professional (PMP) a plus.

 

Benefits Package:

Synergistix offers a competitive salary and comprehensive benefits package that includes pay-for-performance bonuses, 100% company paid medical and prescription coverage for all employees, dental Insurance, discount vision plan, Simple IRA retirement savings program with exceptional company match. Other benefits include: life insurance, long-term and short-term disability insurance, VISA sponsorship, generous PTO (up to 4 weeks), holiday time and much more!

 

To learn more about our company, please visit our website at www.syncrm.com