Client Support Specialist

Broadridge is a leading full-service outsourcing provider to the global financial industry, capable of meeting the most demanding requirements for efficient, secure and scalable operational support. Our reach spans the world, and encompasses an extensive array of services - from account opening and securities transaction processing to correspondent clearing to document management and investor communications as well as full operational staff outsourcing. A steadfast source of processing support, we help financial services institutions and public companies increase productivity, streamline operations, enter new markets with new products more quickly, drive down back-office costs and better manage risk.Today's dynamic business environment calls for this kind of reliable and efficient multi-dimensional support. Our wealth of solutions and deep expertise let you focus on differentiating your firm in today's complex and competitive global marketplace.

Position Description:

The successful Client Support Specialist:Establishes, builds and maintains contact with mid-size clients in order to facilitate a positive and productive long-term relationship.•Researches and responds in a timely manner to moderately complex or mid to large sized clients with regards to their needs and interests.•Acts as a Client Advocate and interfaces between all Departments.•Monitors the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient.•Coordinates new client conversions and existing client testing.•Understands and assists the client with the shareholder meeting process, product queries and market complexities (e.g. SEC or other market regulations).•Coordinates activities with other internal departments, production and systems, to meet customer needs.•Coordinates client meetings / user groups on and off site to build stronger business relationships.•Monitors project completion from initiation through delivery.

To Apply Visit Broadridge Financial Solutions, Inc.

Qualifications:

•Brokerage industry knowledge.•Proven proficiency in maintaining clients, high client satisfaction results and overall client advocacy. •Minimum of 2 years experience in a client service and/or sales related role. •Mastery of MS Office suite of products required.•Very detail oriented, ability to multi-task and excellent follow-up skills.