Customer Care Center Team Lead

CPG, a full-service rebate fulfillment company, is hiring for the position of Customer Care Center Team Lead. Since 1989, CPG has earned an enviable reputation for its innovative, responsive and effective promotions, from rebates and loyalty programs to gift cards and sales spiffs. The company is a recognized leader in the promotion industry, having created countless consumer, retail and business-to-business programs for more than 500 national and international clients in 120 countries. Our rapid growth means that career opportunities at CPG are plentiful. However, we are proud of the fact that we only select people who will contribute to the positive and creative energy that makes us an industry leader. As career opportunities go, it doesn't get much sweeter than this. We are, after all, the trendsetter in a fast growing, constantly evolving industry. The company is managed by amazing people who are recognized thought leaders. The compensation package is very competitive. And, of course there's all that great coffee! Please visit our website at www.cpginc.com to learn more about us.

The Customer Care Center Team Lead position plays a pivotal role in ensuring the company objectives and team goals are achieved.  This individual works closely with the team manager on employee development, motivation and retention.

If you have the following experience, you may be just the candidate we are looking for:

Minimum of 2 years extensive Customer Service experience, in a contact center environment2-3 years in a leadership capacityExceptional communication, analytical, problem solving, multitasking, and decision making abilitiesAbility to work in a structured, high pressured, changing, and challenging environment with people from diverse backgrounds and experiencesDemonstrated sound judgment and reasoning skillsAbility to work with minimal supervisionProficiency in MS Office Suite (Excel, Word, Outlook)Must be authorized to work in the United States





If you meet the qualifications listed above and would like to be considered for this position, apply on-line using the Apply Button below.  Please include your resume, along with your salary history and expectations.

CPG is an Equal Opportunity Employer.