Customer Service-Office Manager

Quigley Heating & Air Conditioning is a 60 year old family owned Dallas business. We have always taken pride in our employees and our work and are now searching for an experienced Customer Service-Office Manager.Qualified candidates will have a minimum of 5 years of experience in customer service for a service business, preferably in the HVAC industry. This is a critical support position for the company and requires someone who:-  has excellent customer service skills-  is responsible, organized, and detail oriented-  speaks English fluently-  has excellent computer skills-  has excellent time management skills-  has some management experienceBasic Duties will include:Office:-  Manage office maintenance -  Manage phone system and updates-  Order Office Supplies-  Order Office Printed Supplies-  Manage office receptionist to handle all after sales/service activities Customer Service:-  Manage Voicemail and Phone Call Returns-  Training to handle objections, prioritize work objectives-  Manage routine checking- create and enforce scheduled checking -  Auditing to make sure calls are being checkedService and Sales Calls-  Dispatching-  Training dispatch-  AuditingPlanned Service-  Planned service retention-  Primary point of contact for all questions and complaints regarding price coverage-  Training- follow up and scheduling -  Create time line and manage time line for sending out follow up letters, renewal letters and reminder noticesWe offer competitive pay, health and dental insurance, and a 401(k) program.Quigley Heating and Air Conditioning is an Equal Opportunity M/F/D/V, Drug Free Employer.