Customer Service/Reservationist/Event Planner

Company Information: Premier Transportation is a worldwide chauffeured industry leader in executive ground transportation services. We are the largest independent ground transportation company in Minneapolis, with over 40 years of first class service. We are proudof the accomplishments we have achieved within the last four decades.Premier takes pride in the fact that we have one of the finest fleets inthe industry. We are the leader and continue to grow stronger. PremierTransportation was voted the number one ground transportation company inthe Twin Cities!!! Customer Service – Reservations Responsibilities: Premier Transportation is seeking qualified candidates to fill a Full-Time reservationist’s position. Responsibilities include, but not limited to:

• Answers phones and responds to customer requests. • Identifies, researches, and resolves customer issues. • Possesses the abilities to define problems: collects data, establishes facts, and draws valid conclusions. • Follow-ups on customer inquiries not immediately resolved. • Flexible scheduling, with the possibility of some weekends and holidays. • Inputs and retrieves alphabetical and numerical information in prescribed format, utilizingknowledge of various computer software packages. • Completes data entry per skill level classification. • Verifies input data to ensure accuracy of completed work; scans and edits for errors during processing. • Ensures strict confidentiality of client and company records. • Understands and complies with all policies and procedures. • Recommends and implements new and improved procedures to enhance and expedite work. • Creates and maintains a positive and respectful work environment for staff. • Interacts with diverse levels of personnel to develop and maintain effective communication to resolve issues and inquiries. • Effectively communicates with individuals at all levels internally and externally.

Job may include assistance with other departmental projects and dispatch and CSR assistance as well.

· We offer competitive wages plus benefits package

· Experience a plus, but not required





RequirementsDispatcher Requirements: Wespecializeinexecutive transportation, and seek to hire a professionalindividualwhoexcels at multi-tasking and time management. Experienceis adefiniteplus! We offer a full time flexible scheduleincludingweekends,competitive salary and benefits.

The ideal candidate will have the following (but not limited to):

• Excellent communication skills both verbal and written. • Excellent PC skills. Strong typing and Internet navigation skills required. • Proven ability to provide excellent customer service. •Organizationalandcoordinating skills, the ability to multi-task andhandlemultiplepriorities and changes with professionalism. • Ability to work in a high volume, high pressure, deadline-oriented environment. • Ability to work independently and as a contributing team member. • Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar. • Strong listening skills and pays attention to details. • Strong problem solving skills and ability to multi-task. • Willingness to learn and grow with the position. • Ability to work in an ever-changing environment.