Customer Support Specialist

Customer Support Representative

 

**Positions available for the following shifts:  9am-5pm; 10am-6pm and 1-9pm**

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 150,000 customers worldwide trust Constant Contact to help them connect with their audience.

 

Headquartered in Waltham, Mass., Constant Contact was ranked 628th on the Inc. 5000 list of the fastest-growing private companies in the United States in 2007. Constant Contact was also named the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list, and the 7th fastest growing private company in Massachusetts by the Boston Business Journal.

 

Responsibilities:

 

ü Respond promptly and thoroughly to support inquiries via telephone and live chat

 

ü Act as first point of contact for customer inquires on billing, compliance, and general inquiries

 

ü Provide online demonstrations and educate customers on the features and online help resources available to enhance their use of the Constant Contact product

 

ü Work with customers not in compliance with Constant Contact’s permission and anti-spam policies to adopt best practices in becoming a “trusted emailer”

 

ü Independently resolve technical and customer support issues and escalate cases when appropriate

 

ü Provide valuable “front line” feedback on defects and enhancements to the Product Marketing and Engineering teams

 

ü Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Customer Support staff





 

Skills and Experience (Required):

 

ü Excellent customer service skills and great enthusiasm for helping customers

 

ü Must be an energetic “self-starter” with the ability to work both independently and within a team

 

ü Strong verbal, written, and interpersonal skills

 

ü Ability to multi-task, attention to detail and time management are a must

 

ü Previous experience in customer service/support environment.

 

ü Competency in MS office and web browser environments

 



Additional experience with any of the following is a plus:

 

ü HTML coding and HTML design tool experience

 

ü Previous support experience with ASP solutions

 

ü RightNow Technologies or Homesite tool set

 

ü Web based email-marketing tools

 

 

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!


If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, please send us your resume and salary requirements.Please apply at https://home.eease.com/recruit/?id=15989.

 

We are not accepting employment agency referrals for this position.