Data Entry + Support

We are a rapidly growing E-commerce company in need of a self directed, quick learning individual that can take on data entry projects and entry level IT support. You will be trained in various areas to bring up your skill level as needed. See details below. We are an Equal Opportunity Employer. Send us your cover letter with salary history, long term goals and a complete resume to be considered for this position.

1. PRIMARY PURPOSE: Create, manage, and audit reports, spreadsheets and other data work in Excel and Access. Learn to export and import data feeds into NetSuite, our ERP database. Create custom NetSuite reports for end users. Train to provide first tier tech support for Toshiba telephone system and web-based ERP platform NetSuite. Provide first tier technical support for 30-node Windows XP LAN and Internet connection.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES

a. Become proficient in NetSuite hosted ERP system, troubleshooting user issues and performance problems. Eventually become resource for users in customizing and utilizing the system.
b. Database administration – data entry, import/export, and manipulation using Excel and Access.
c. Provide front line tech support for windows, office, or Internet/browser issues. Work with IT manager to resolve issues and plan for maintenance & upgrades.

3. OTHER DUTIES AND RESPONSIBILITIES
a. Provide support for departments requesting custom NetSuite data searches and reports.
b. Manage multiple projects, requests and deadlines. Must meet deadlines with consistent, quality work.
c. Prepare weekly data report on company metrics using NetSuite and MS Excel
d. Provide weekly written report on activities, needs, problems, etc. using MS Word.
e. Regular maintenance of Windows XP PCs.

4. QUALIFICATIONS AND EXPERIENCE
a. #1!! You must be a quick learner, ask good questions, take thorough notes, and perform high quality work with very low errors. Must be a proficient worker without supervision.
b. Excellent database skills. Two years experience with Access, Excel and/or other databases & tools. Must have basic understanding of relational databases, SQL, and data cleanliness principles.
c. Excellent MS Office computer software skills using Outlook, Word, and Excel
d. Working knowledge of ERP databases like SAP, Oracle, Sage, Epicor, or any similar programs
e. Some college level computer classes desired – degree not required
f. Previous experience in an IT department or in house desktop support desired, or power user familiarity with Windows XP.
g. Solid understanding of Windows XP, LAN, & Internet troubleshooting.
h. Basic HTML experience with CSS and Dreamweaver skills with hard-coding a plus
i. Minimum 50 word per minute typing speed.
j. Be available occasionally for after hours or weekend IT work.
k. Strong organizational and time management skills.
l. Strong work ethic, reliable attendance, high activity level and overall initiative.
m. Proficient English language and communication skills.

5. PHYSICAL DEMANDS
a. Subject to long periods at work desk, viewing computer monitor and typing.
b. Ability to occasionally lift 40 lbs.