Director, Services Operations / 7775

Your future is waiting at Misys Healthcare Systems, a division of Misys plc., the leader in healthcare information technology. Position Description:Misys Healthcare delivers integrated, comprehensive solutions that improve results for healthcare practitioners. Drawing on our decades of healthcare experience, our relationships with more than 100,000 healthcare professionals, and our commitment to customer success, we deliver innovative software and services that enable physicians, caregivers, and a connected healthcare community.This position will develop direct and deliver operations management for the services business that will drive process and business and financial management improvements; additionally the position will be responsible for the creation and execution of the Project Management Office, and will also ensure appropriateness of the employee acclimation process for professional service new hires. ESSENTIAL FUNCTIONS:• Analyze historic services data, evaluate current conditions, and gather market intelligence to appropriately manage the business.• Development and implementation of key services metrics and monitoring tools that allows services management to have a “services dashboard” at all levels of the organization.• Provide recommendations on improvements to process and reporting that will o increase revenue and profitability and reduce expenses both at a project level, and across all of Serviceso increase the effectiveness and efficiency of Services o increase forecast accuracy• Accountable for the creation of and administration of the services Project Management Office, ensuring it creates appropriate controls and affords appropriate structure for improving the effectiveness and profitability of services projects.• Develop and implement Project Management practices including the development of iterative processes, training and metrics with full accountability for meeting all deadlines.• Establish a reputation of excellence for project management by ensuring that all projects deliver the required outcomes on time, within budget and to an agreed quality level, achieving specified client satisfaction levels.• Develop and maintain a standard methodology and supporting templates to ensure projects are defined, tracked and communicated in a consistent and effective manner. Incorporate effective project charter change request, issue tracking and risk management controls. • Lead and manage the Operations Analyst team, scheduling team and PMO team, strengthening the talent through the development of existing staff and selective hiring of new staff.• Accountable for the establishment, management of and appropriateness of project methodology tools, and compliance within the Services organization• Accountability for the process for developing accurate forecasts.• Analyze the results of the forecast and evaluate their impact on performance. • Performs effective and efficient staffing of human resources to projects.• Works closely with Academy in the development and modification of training programs for new Services teammates.• Recommends changes to current services procedures based on Services data and market research and new trends• Work with Finance in the budget planning process and continued analysis of performance against budget.• Liaison to Commission Department for issue resolution and compensation plan interpretation.• Administrate services variable compensation plan creation and distribution, including detailed fiscal impact analysis.• Manages managers in various sales support functions. Responsible for hiring, firing, and performance management of these direct reports.• Manages all employee related activities (i.e., hires, trains, appraises, rewards, motivates, disciplines).• Supports the MTI process by recruiting and developing Peak Performers.• All other duties and responsibilities as assigned.Qualifications:KNOWLEDGE, SKILLS, and ABILITIES• Strong organizational, planning, project management, communication, presentation skills and influence skills are required.• A demonstrated ability to participate as a team player along with a high sense of integrity and a passion for the purpose of Misys Healthcare. • Previous management experience is also required.• Proven capabilities to run a Project Management Office.• Strong financial and operational management skills within a services business.TRAINING and EXPERIENCE• Bachelor’s Degree in a related field or equivalent training in a business software environment required.• Typically it also requires experience in several functional areas of business, services, sales and /or operationsMisys Healthcare Systems offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, flexible spending account, company paid life insurance and 401(k) with company match.Misys Healthcare: Experience, Solutions, Results