Document Processing

Job Purpose:

To promote company wide workflow by sorting and forwarding incoming and outgoing information in all formats; phone calls, emails, faxes, mail and shipments.



Duties:

* Prepares work to be accomplished by sorting incoming documents and shipments.



* Forwards information by verifying document identification; distributing incoming documents; collecting and mailing/shipping outgoing documents and parcels.



* Provides information by answering questions and requests from customers or routing calls to other team members.



* Maintains quality service by maintaining and following procedure manuals; resolving processing problems; maintaining accurate data in the form of product information.

* Supports operations by cross-training on related jobs.


 

* Maintains supplies inventory by checking stock; anticipating needs; placing orders; verifying receipt.



* Contributes to team effort by accomplishing additional tasks as needed.



Skills/Qualifications:

Job 1 is Customer Service. Job 2 is Attention to Detail. A focus on Quality, Organization, Dependability, Internal Communications, Teamwork, Productivity and Thoroughness are very important as well.

 

Applicants having experience with Quickbooks, Act (Database) and Microsoft applications like Outlook, Word and Excel are preferred.