Field Service Technician - Birmingham, AL

Employing over 6,000 people in 31 different countries, we are the world's leading commercial currency production and cash handling company. We provide the equipment that keeps the cash cycle in motion. Central and commercial banks around the world use our equipment to count and sort notes quickly, reliably and in large quantities.

 

SERVICE TECHNICIAN

This is a non-exempt position that reports to the Service Manager in our Gulf Coast states.  Responsible for providing service on equipment at customer sites in the Birmingham, AL area. 

 

Expectations

·  Diagnose system problems in minimal time and make repairs.

·  Make recommendations for improving the service, reliability and performance of our equipment.

·  Keep customer apprised of progress during remedial maintenance or during a down system situation.

·  Gather and record machine information at regular intervals to monitor performance.

·  Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary.

·  Handle customers in a professional manner during difficult high-pressure situations.

·  Document system problems and PM’s in customer site log.

·  Establish PM schedules and perform according to company specifications.

·  Ensure overall customer satisfaction.

·  Responsible for assisting with and installing machines, Engineering Change Notices that effect current systems and upgrades. Hardware or software upgrades may require technical assistance or unusual or complex systems.

·  Support ISO 9001, ISO 14001 and OHSAS 18000 activities and seek continued improvement of procedures and practices that reduce costs while maintaining or enhancing customer satisfaction, quality and service.

·  Support and facilitate involvement of company initiatives.

 Qualifications:

·  3 to 5 years of technical field experience preferably in high speed paper handling machines such as check sorters, mail sorters or currency sorters.

·  Trained in the maintenance and repair of electro-mechanical machines.

·  Understanding of AC/DC power distribution.

·  Understanding of digital and analog circuitry.

·  Ability to work with electric schematics, logic diagrams and mechanical drawings.

·  Logical trouble shooting skills and capability to isolate problems at PCB or component level.

·  Working knowledge in the operations of personal computers especially Microsoft Office, navigation across network sites and email communication.

·  Working knowledge of DOS and windows.

 

We are proud to be an AA/EEO employer