Field Service Technician - Nashville, TN

Employing over 6,000 people in 31 different countries, De La Rue Cash Systems, Inc. is the world's leading commercial currency production and cash handling company. We provide the equipment that keeps the cash cycle in motion. Central and commercial banks around the world use our equipment to count and sort notes quickly, reliably and in large quantities.

Þ  Over 5,000 banks and Cash In Transit Companies in over 60 countries rely on our handling solutions

Þ  1 in 10 of the world’s ATMs has a De La Rue mechanism inside

Þ  De La Rue is involved in more than 150 national currencies

 

We are world experts in Cash Management

… and we want YOU to join our team!

 

The saying goes, “Money makes the world go ‘round”.  At De La Rue, we know it is our talented group of professionals that keep us spinning in the right direction.

Join our team today!

 

FIELD SERVICE TECHNICIAN - NASHVILLE, TN

This is a non-exempt position that reports to the Customer Service Manager in our Central Business Center.  Responsible for providing service for De La Rue equipment at customer sites in the Nashville area. 

 

Expectations

·  Diagnose system problems in minimal time and make repairs.

·  Make recommendations for improving the service, reliability and performance of De La Rue equipment.

·  Keep customer apprised of progress during remedial maintenance or during a down system situation.

·  Gather and record machine information at regular intervals to monitor performance.

·  Escalate solving technical problems by seeking timely advice or assistance from technical support when necessary.

·  Handle customers in a professional manner during difficult high-pressure situations.

·  Document system problems and PM’s in customer site log.

·  Establish PM schedules and perform according to De La Rue specifications.

·  Ensure overall customer satisfaction rating of 95%.

·  Submit appropriate spare parts paperwork on a weekly basis.

·  Responsible for assisting with and installing machines, Engineering Change Notices that effect current systems and upgrades. Hardware or software upgrades may require technical assistance or unusual or complex systems.

·  Support ISO 9001, ISO 14001 and OHSAS 18000 activities and seek continued improvement of procedures and practices that reduce costs while maintaining or enhancing customer satisfaction, quality and service.

·  Support and facilitate involvement of company initiatives such as Great Place to Work and My contribution.

 Qualifications:

·  3 to 5 years of technical field experience preferably in high speed paper handling machines such as check sorters, mail sorters or currency sorters.

·  Trained in the maintenance and repair of electro-mechanical machines.

·  Understanding of AC/DC power distribution.

·  Understanding of digital and analog circuitry.

·  Ability to work with electric schematics, logic diagrams and mechanical drawings.

·  Logical trouble shooting skills and capability to isolate problems at PCB or component level.

·  Working knowledge in the operations of personal computers especially Microsoft Office, navigation across network sites and email communication.

·  Working knowledge of DOS and windows.

 

De La Rue Cash Systems, Inc. is proud to be an AA/EEO employer