Full Time Customer Service Associate

Full-Time Customer Service Associate

Small growing company has an immediate opening for a full-time customer service associate.  This position requires frequent communication and customer service via telephone with corporate clients.

Company Information

Unity Promotions is a small business specializing in providing promotional products with custom logos to a variety of customers in the corporate marketplace.  The person selected for this position will work in our office in Denver located near I-25/Boulder Turnpike with 2 - 3 other employees in the office.  We have been in business for over 13 years and have developed a very strong clientele with expectations of our continued high level of customer service and professionalism.  The following skills are required for consideration.  Please review all requirements carefully and fax a resume and cover letter to Donald at (303) 464-1678.  Your cover letter should include a short explanation of your interest in the sale of promotional products.  We are looking for a team player who is committed long term to grow and develop as our company expands.

Job Requirements

- Receive incoming daily orders for promotional products by internet, email, and telephone

- Process new orders by researching merchandise and locating appropriate suppliers through our list of national suppliers

- Place orders by telephone and email

- Communicate with customers to understand their needs, provide ideas for merchandise and understand their custom imprinting needs

- Work with national and local vendors to customize merchandise (embroidery, silkscreening, etc.)

- Ensure customer deadlines are met by managing the order from beginning to end

- Pack and ship customer orders

- Able to lift up to 40 pounds

- Follow up with customers to make sure service and satisfaction levels were met

- Develop relationship with new and existing customers to encourage repeat orders and to develop trust in you as their customer service associate

- Assist with researching and obtaining new customers  by completing written proposals outlining our company’s services and qualifications

Required Skills

- Professional appearance

- Positive attitude

- Strong verbal communication skills

- Able to network and meet new people at business meetings and trade fairs

- Able to develop and maintain strong relationships with customers, vendors and co-workers

- Strong telephone skills

- Basic computer usage skills

- Basic internet usage skills

- Basic Microsoft Office skills

- Able to work with minimal supervision

- Must have reliable transportation

- Must have strong work ethic

- Minimum 2 years sales or customer service experience

- High School Diploma

- Must be able to multitask

- Must be able to handle demanding customers

- Must be very organized

- Strong business writing skills