HELP DESK SUPPORT REPRESENTATIVES, BILINGUAL

TO ALL EXPERIENCED  HELP DESK REPS IN A CALL CENTER

 

 

Growing and innovative entertainment company in the Bronx, NY has over 80 helpdesk support  positions currently available.


Please send your resume to be considered for upcoming job fairs:Please email your resume  to kcorea@nescoresource.com  or call 1-877-927-7823x128 for Katie to schedule your interview.

 

Job Description:

 

A+ certification is a major PLUS or ANY technical computer training

Courses are preferred – must have a high school diploma.

 

Certified training or demonstrated work experience using computer based tools to isolate, diagnose, troubleshoot and resolve technical issues.

 

Maintain an effective working knowledge of the network infrastructure and use that knowledge to effectively troubleshoot components to resolve customer related issues over the phone. 

 

Effectively communicate using customer friendly and appropriate language to identify problems, root causes, and solutions on advanced technologies.



Excellent keyboard skills are necessary such as MS Outlook, Lotus Notes or Groupwise.



Tests will be administered at job fair.

This position requires flexibility to work evenings, weekends, holidays, overtime and changes in shifts depending on the needs of the business.

 

5 week paid training with tremendous potential for advancement - Salary $13.75 for the first 90 day period increasing to $14.57 an hr once you are an employee of the company with a full benefit package with free perks.