IT Help Desk for a fun-fast paced Environment

CITY/STATE: Englewood, COPOSITION TYPE: Full Time, EmployeeJOB CATEGORY: IT/Software DevelopmentEDUCATION LEVEL: Some College Coursework CompletedSALARY: 36,000.00 - 55,000.00 USD /yearREFERENCE CODE: Global Help Desk IT Help Desk for a fun-fast paced Environment Help Desk Technician DESCRIPTION:The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. STRATEGY & PLANNING:• Evaluate documented resolutions and analyze trends for ways to prevent future problems. OPERATIONAL MANAGEMENT: • Field incoming help requests from end users via both telephone and e-mail in a courteous manner. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. • Build rapport and elicit problem details from help desk customers. • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. • Install anti-virus software. • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. • Develop help sheets and frequently asked questions lists for end users. REQUIREMENTS:FORMAL EDUCATION: • College diploma or university degree in the field of computer science and/or 2 years equivalent work experience. • Any Microsoft certifications are a plus. MANDATED CORE COMPETENCIES: • Knowledge of basic computer hardware, including standard HP desktops and servers. • Experience with desktop and server operating systems, including NT, XP, Windows 2000 server, Windows Server 2003. • Extensive application support experience with Microsoft Office. • Working knowledge of a range of diagnostic utilities. • Good understanding of the organization’s goals and objectives. • Exceptional written and oral communication skills. • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Strong documentation skills. PERSONAL ATTRIBUTES: • Ability to conduct research into a wide range of computing issues as required. • Ability to absorb and retain information quickly. • Ability to present ideas in user-friendly language. • Highly self motivated and directed. • Keen attention to detail. • Proven analytical and problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Exceptional customer service orientation. • Experience working in a team-oriented, collaborative, fast paced environment. ENVIRONMENTAL CONDITIONS:• Sitting for extended periods of time. • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. • Lifting and transporting of moderately heavy objects, such as computers and peripherals. About Ultimate Staffing Want to work with people who care about your personal and professional growth? We are dedicated to making life better for the people we serve. For our staffing associates, this means providing you with a unique combination of benefits, career resources and training. From the moment you step into an Ultimate branch office to your first assignment and beyond, your Ultimate Team is there for you, every step of the way. Consisting of friendly staffing professionals who take the time to get to know you, we are expert at matching the right temporary or full-time job with your unique personality, skills, and expectations. Apply now to be considered for this position and to make an appointment today or visit our Website www.ultimatestaffing.com for other available positions.   EMAIL: Apply by EmailCOMPANY NAME: Ultimate Staffing