Implementation Specialist

Implementation Specialist

 


Position Description
Implementation Specialist

BUSINESS PROFILE: AlphaStaff Group, Inc. is the market leader in Human Resource business process outsourcing for mid-market businesses. AlphaStaff provides integrated payroll, benefits, tax, risk management, accounting, technology and human resource management through flexible, comprehensive, and scalable process management solutions, delivered through a complete portfolio of products and services, which may include a co-employment relationship.

For more information, please visit the company website: www.alphastaff.com.

POSITION SUMMARY

The talented individual chosen for this elite role will strategically focus on serving current and new clients in the Florida market. This proven service professional will responsible for the set up, audit and service for new AlphaStaff accounts during the first 30-60 days of the onboarding process. Service is the core value of AlphaStaff.  The Implementation Specialist will provide the high level of service clients have come to expect. 

He/She will provide expertise proactively with regard to benefits and employment related information. The Implementation Specialist will be responsible for the accurate set up of client billing, payroll and benefits. The ultimate goal is to achieve a seamless onboarding experience while providing world class customer service. AlphaStaff prides itself in having the highest customer retention rate in the industry. 

This will be a tremendous opportunity for a seasoned professional who is interested the challenges of the HRIS system set up, benefit and payroll issue resolution and customer service for a broad array of clients of various sizes in numerous industries.

KEY RESPONSIBILITIES

• The successful candidate will serve as the primary in house contact for new clients.  They will establish this relationship via the welcome call and maintain it throughout the implementation process.

• The Implementation Specialist sets up the new client account in the HRP system based on the information received from the Client Integration Specialist at the client conversion meeting.

• When applicable, the Implementation Specialist creates the benefit universal application based on the new client requirements.  These applications are audited for accuracy and supplied, with benefit enrollment packages, to the Implementation Manager for delivery.

• The Implementation Specialist receives and logs the audited new hire/benefit packages from the Implementation Manager following the new client enrollment meeting.  The Implementation Specialist then sets up and enters the applications into the HRP system and hands them off for auditing. 

• The Implementation Specialist will provide the client with a mock payroll report thus providing them with all the payroll information obtained by Alphastaff and giving them an opportunity to check for accuracy. 

• Auditing of all data input in the HRP system is imperative.  This individual will assist team members in verifying employee all employee information to ensure they are paid correctly and enrolled in the proper benefit plans at the levels chosen.  Auditing will also include verifying the accuracy of client billing set up and charges.

• The Implementation Specialist will field all calls in reference to payroll or benefit issues for the new client.  This may include making calls to the benefit carriers and providers to ensure that both the client and their employees are at ease with the benefit transition.

• The Implementation Specialist will provide alternative options to clients in reaching their payroll needs.  This may include providing additional reports or requesting custom reports from the IT team.  It may also include troubleshooting any challenges the client may have with reporting their payroll.

• This team player will build synergy and add value to the AlphaStaff team. He/She will share enthusiasm and passion for HR Outsourcing and AlphaStaff during ongoing company expansion. 

EDUCATION
High School graduate required.  Undergraduate degree or equivalent experience desired. 

EXPERIENCE

• This individual will have a minimum of 2 years of PEO or similar experience.

• The ideal candidate would possess a strong background in payroll/benefits and information systems.

• Proven success in building and developing internal or external client relationships is critical. Must be willing to “listen to the client” and build a strategic partnership.

• Ideal candidates will possess experience with companies varying in size from 25-100+ employees.

Please click on the link to apply: http://www.applicantlink.com/alphastaff/35