Inside Sales Representative - Maintenace

Inside Sales Representative - Maintenance

 

ProTelecom, a Maryland based 8(a) Audiovisual, Videoconferencing and Data Network Systems Engineering and Integrations Company is seeking a responsible individual for selling product support services and for the achievement of the sales quota assigned. Has complete familiarity with the various support plans available for the company’s product lines and is able to articulate the features, benefits and pricing of those plans to prospective or existing customers. Candidate needs to be capable of maintaining existing customer satisfaction with service support and probing for service requirements from existing and new customers in order to match a support plan to the customer’s needs as well as make recommendations to the customer. Ensures that the customer receives a timely and accurate quotation for the appropriate support plan and manages the process through receipt of the purchase order, invoicing and the life of the service contract. 

 

Responsibilities Include (but are not limited to):

 Actively pursues the sale of support agreements to current and previous customersMonitors the funnel of expiring agreements, contacts customer 60-90 days in advance of expiration, and provides a proposal to the customer for the continuation of their supportActively pursues the list of lapsed customers to sell reinstated supportTracks the rate of renewalsAssures that proposals and contracts contain all appropriate terms and conditions for the level of support selected by the customerServes as first-level troubleshooter on technology problems; assesses nature of problem and resolves simple and basic support issues over the phoneRefers more complex problems or problems that need on-site assistance to higher skilled support staffPrepares progress reports and updates management on status of renewals and or problems

 

Qualification Requirements:

 

Education:

 

Bachelors Degree or equivalent experience can be substituted for degree (ie. 4-6 years experience)

 

Experience:Sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota. Experience in working with complex agreement offerings and in positioning the benefits of those offerings for customers.

 

Skills:Excellent oral and written communication skills Demonstrated negotiation skills Strong computer skills. Basic knowledge of a broad variety of audiovisual, videoconferencing and network systemsExceptional organizational skills with the proven ability to prioritize and complete multiple tasks to meet deadlines Basic network troubleshooting skillsStrong attention to detail Ability to learn and integrate new technologiesSelf-starter.  Able to work independently but also as a contributing member of a teamStrong analytical and problem solving skillsEntrepreneurial focus and drive with a desire to work in a fast pace environment