International Assignment Consultant - (on client site)

TO APPLY GO TO:www.cartus.com and click on "Work For Us" then "Current Openings" then top "Search Now" box  PRIMARY FUNCTION: The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services and expense management while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block customer service.MAJOR DUTIES AND RESPONSIBILITIES: • Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers • Provide primary coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family • Demonstrate knowledge of Cartus’s products and services in all interactions with client and customer • Coordinate/Facilitate Cartuss core products and services to assigned customers according to prescribed Cartus standards • Recognize and identify cross-selling opportunities based on assignees’ needs to generate new sources of revenue • Ensure data integrity in all Cartus systems• Participate in special projects as needed, including client presentations, client/supplier training • Maintain compliance with Cartus’s corporate polices, programs, and standards • Other duties as assigned; training, special projects, etc.CRITICAL DIMENSIONS  Customer advocacy and superior customer service skills  Clear and concise written and verbal communication skills  Strategic thinker -strong judgement and decision making skills  Interpersonal/Influencing skills  Detail oriented; ability to multitask  Ability to work in a team environment  Cultural awareness  Innovative and resourceful  Flexibility  Manage stress and pressure  Ability to plan and organize  Computer Literacy• Minimum of 2 years related business experience in the customer service or relocation field required • Bilingual and/or expatriate experience preferred • Top-notch communication skills (verbal, written) • Bachelor’s degree or equivalent work experience required Directions on how to apply via website: Please visit our application website at https://homepage.cartus.com/Work/CurrentOpenings.aspx?cid=564­&sID=71­®ID=1­&mID=9.